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Customer Success Manager

MLW LogoMost Loved Workplace® Certified Job
92% of candidates apply because they are a Most Loved Workplace®
Hybrid - New York, NY
Customer Success
Full-time
Mid-level

About the Role

At BetterWorld Technology, a Most Loved Workplace® certified employer in the Technology space, Building a better world through trusted IT solutions and social responsibility.

Manage customer relationships to ensure satisfaction and retention. Provide support and guidance to help customers achieve their goals using our technology.

What makes this opportunity special

  • Love-Centered Culture: BetterWorld Technology places love at the center of their business, creating a workplace where employees feel genuinely valued and cared for.
  • Collaborative Team Environment: A small, agile team structure that fosters strong relationships, open communication, and meaningful connections among all employees.
  • Purpose-Driven Innovation: Committed to making a positive impact through technology while empowering employees to contribute meaningfully to BetterWorld Technology's mission.

Our core culture values include Collaboration Without Ego, Freedom to Innovate, Responsibility Embedded in Daily Work.

Want to learn more about what it's like to work at BetterWorld Technology? View our full profile.

Requirements

  • 3+ years of customer success or account management experience
  • Strong interpersonal and communication skills
  • Ability to manage multiple accounts
  • Experience in tech or SaaS industry

Benefits

  • Health insurance
  • 401(k) plan
  • Flexible work schedule
  • Professional development budget
  • Paid time off
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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

heart-handshake Collaboration Without Ego
lightbulb Freedom to Innovate
leaf Responsibility Embedded in Daily Work
users Supportive Belonging
zap Growth-Oriented Momentum
Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2025

Apply for Customer Success Manager

Submit your application directly to the BetterWorld Technology team. Let them know why you'd be a great addition to their loved place to work.

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