Customer Service Representative

Our team has a positive vision for the future because our leadership team is forward-thinking and regularly communicates the bank’s goals, objectives, and vision for the future with employees. On an individual level, employees know that hard work is recognized and rewarded and that they have a future of rising up through the bank as it is a regular practice that positions are filled internally before they are filled from outside candidates. Our employees understand that our leadership team recognizes that our employees are the bank’s future and responsible for future successes.

We fully believe that our employees are our greatest asset. The need for a business to have capital is crucial to success, but at First Metro Bank, we believe our human capital is the most important factor, which means that we must always value and protect the well-being of our employees.

Our CEO was a founding board member of First Metro Bank. He lives out the values of First Metro Bank each and every day, humbly leading the bank with a forward-thinking attitude and a dedication to the community. He was born and raised in the city in which the bank was founded and continues to be active member of the community, serving on various non-profit boards and participating in civic groups. Our CEO also has an open-door policy. Any employee, community member, customer, is welcome to visit the CEO’s office, located in the lobby of our main office. He also keeps himself in rotation on the Saturday schedule to work at our main office, which he has done for 36 years.

The bank has a policy of always encouraging open and honest feedback no matter your position or role within the bank. Some examples of encouraging this practice include suggestion box on employee intranet, regular branch visits and meetings with the opportunity for questions/feedback, and a constant open-line of communication with management and the bank’s leadership team.

There is constant collaboration with bank employees across departments and branches. Some examples of that are branch meetings, roundtable training sessions, one-on-one training sessions, regular open conversations throughout various departments/branches of the bank about improving processes and mitigating inefficiencies. There is an understanding throughout the bank that open and honest feedback is always welcome.