Epic Interface Analyst IV

Nicklaus Children’s is rapidly growing – adding primary, specialty care and urgent care centers throughout the region. In addition to our vision for pediatric care, Nicklaus Children’s encourages employees to envision a bright future for themselves. Fundamental to our strategic plan is our “Focus on Us” pillar. This cornerstone to our strategy ensures that the care we provide to one another is as central to our mission as the care we provide to our patients. There are a variety of different development offerings across our system, available to both active employees and serving as pipeline opportunities for those interested in joining our organization. In 2023 over 2000 learners took advantage of these offerings, and 400 plus active employees were provided with tuition reimbursement as they worked to achieve their professional goals. Nicklaus Children’s is passionate in provide programs that help employees plan for their futures, from retirement education to dependent planning for school. As part of this goal – eligible employees received an additional non elective discretionary 3% contribution to their retirement last year, an over $10 million impact in addition to the 403b match that the organization already commits to. This is just one way we invest in the futures of all our employees.

The work we do daily is about creating hope and inspiration for the families we serve and for one another. It takes special people to deliver pediatric care. Our mission attracts likeminded people to our organization and our values of CREATE, Collaboration, Responsibility, Empowerment, Advocacy, Transformation and Empathy, guide us in how we carry out our mission, every day. Every employee is provided a comprehensive program about the Nicklaus Children’s values during our iCREATE Way culture sessions and these values are embedded into our performance metrics, accounting for 50% of each employee’s evaluation rating. To be successful at Nicklaus Children’s, every doctor, nurse and staff member must embrace our values of CREATE and be willing to advocate for our patients, families and one another, while continually evolving and exploring new ways to deliver excellence while providing exceptional care in an ever-changing world.

Our CEO, Matthew A. Love, exemplifies Nicklaus Children’s values every single day. Since taking over as CEO in late 2019, Matthew rebuilt the foundation of Nicklaus Children’s mission and vision by focusing on the fundamentals of healthcare – putting patients and families first. This means collaborating in ways that create efficiencies for the system while consistently delivering amazing patient care and patient experience to every patient, every time. One example of his continued exemplary modeling of our CREATE values was earlier this year when he participated in our Emergency Department theme days, decking himself out in a Hawaiian shirt to participate in the festivities. It is often no surprise to find him participating in theme days and special events side by side with all employees to enhance the overall patient experiences. He puts the responsibility of caring and advocating for patients in the hands of every employee and empowers them to deliver transformational care with empathy and compassion. In return, he does the same not only for patients and families but also for each staff member. Through monthly Chat with Matt sessions, open forums like town halls and rounding, Matthew stays in contact with employees, patients and families as often as possible. He listens, delivers on his promises and motivates us to create a healthy future for every child.

A key pillar of the organizational strategic plan, Focus On Us, places an intentional emphasis on the value of the human side of business in our day-to-day operations. It demonstrates our dedication to cultivating a culture of communication, transparency and trust. CEO Matthew Love holds small group “Chats with Matt” to provide employees a more intimate opportunity to share ideas and thoughts with him in addition to his quarterly CEO forums and monthly CEO video updates. He can also often be found, along with the rest of our executive team, doing purposeful rounds on the floor to interact with teams and works towards improvements that benefit the employee experience. Annual employee engagement surveys are also key in guiding operational action plans to improve culture and work environment. Departments are empowered to hold daily and weekly huddles. Additionally, shared governance models are key to our nursing operations and patient care. All employees have a voice and are engaged in actively improving patient care, operational processes, and clinical quality and safety.

By keeping our patients at the center of every decision we make, our employees remain focused on teamwork – always with a shared purpose and vision. From shared governance models in Nursing to employee run committees that focus on patient care, quality and safety, employee engagement, patient experience and more, our operating model is designed to embed the concept of Empowerment as our team members to work together to innovate. An example of this is our new rapid cycle process improvement initiative, focused on specific organizational priorities that not only streamline operations but also improve the employee and patient experience and helped save our nonprofit organization more than $11 million. The initiative continues to galvanize cross functional teams by encouraging collaboration and camaraderie. Projected efficiencies and savings this year will more than double last year’s achievements. We also reinforce the concept of collaboration through our Success Sharing program where organizational metrics are tracked throughout the year to ensure all are working towards the same common vision and mission. This past year, Nicklaus Children’s celebrated a record performance year because of all collaborative efforts across the organization.