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Customer Success Manager

MLW LogoMost Loved Workplace® Certified Job
92% of candidates apply because they are a Most Loved Workplace®
Remote
Customer Success
Full-time
Mid-level

About the Role

At OwnBackup, a Most Loved Workplace® certified employer in the Information Technology space, Mission-critical cloud data protection for enterprises worldwide.

Ensure customer satisfaction and retention by providing exceptional support and guidance. Develop strong relationships with key stakeholders.

What makes this opportunity special

  • Mission-Driven Culture: Join a team united by the critical mission of protecting data that drives global business. Every role directly contributes to preventing catastrophic data loss for thousands of organizations worldwide.
  • Empowering Innovation: Work with cutting-edge cloud security technology and be part of a team that continuously evolves products for data security, backup, recovery, and archiving. Your ideas shape solutions that matter.
  • Global Impact Team: Collaborate with talented professionals dedicated to serving thousands of organizations across the world. Make a meaningful difference in helping companies safeguard their most mission-critical assets.

Our core culture values include Purposeful Humor & Authenticity, Relentless Forward Motion, Deep Care for Quality & Impact.

Want to learn more about what it's like to work at OwnBackup? View our full profile.

Requirements

  • 3+ years in customer success or account management
  • Excellent problem-solving skills
  • Experience with SaaS solutions
  • Strong interpersonal skills

Benefits

  • Competitive salary
  • Annual performance bonuses
  • Health, dental, and vision insurance
  • Remote work options
  • Professional growth opportunities
MLW Logo

Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Lightbulb Purposeful Humor & Authenticity
Zap Relentless Forward Motion
Heart Deep Care for Quality & Impact
Users Collaborative Transparency
TrendingUp Personal & Professional Growth
Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2021

Apply for Customer Success Manager

Submit your application directly to the OwnBackup team. Let them know why you'd be a great addition to their loved place to work.

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