Most Loved Workplace® Certified Job

Customer Success Specialist

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Remote (US)

Customer Success

Full-time

Entry-level

About the Role

At Shopify, a Most Loved Workplace® certified employer in the Technology space, Making commerce better for everyone, everywhere.

Support Shopify merchants by providing expert guidance and solutions to enhance their e-commerce success. Engage with customers via chat, email, and phone.

What makes this opportunity special

Speed Meets Excellence: We ship fast and iterate rapidly while maintaining high standards of quality. Our teams deploy competitive advantages for merchants without compromising on excellence, creating an environment where urgency and craftsmanship coexist.
Merchant-First Mission: Every decision we make traces back to enabling commerce for entrepreneurs worldwide. We're not just building software—we're empowering dreams and creating opportunity at scale for millions of merchants globally.
Authentic Empowerment: We believe in transparent feedback, lightweight identities, and the power of diverse perspectives. Our people are empowered to take initiative, find solutions independently, and challenge the status quo to drive real innovation.

Our core culture values include Ship Fast, Learn Faster, Radical Transparency, Merchant Obsession.

Want to learn more about what it's like to work at Shopify? View our full profile.