Most Loved Workplace® Certified JobCustomer Success Manager | Housing
Most Loved Workplace® Certified JobAbout the Role
At EliseAI, a Most Loved Workplace® certified employer in the Technology space, AI That Improves How We Live.
EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C-Suite. The role requires someone who can develop a deep understanding of our products, in order to bridge the gap between our customers and our internal technology teams. You’ll serve as the product expert, guiding the user experience for customers, and owning customer satisfaction through their use of EliseAI’s products. A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you’ll be dealing with technical and complex issues while creating excitement and loyalty with EliseAI’s customers.
Want to learn more about what it's like to work at EliseAI? View our full profile.
Requirements
- 3+ years of technical B2B client-facing experience with a SaaS product
- Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers
- Ability to read and understand technical documentation and analyze data sets
- Currently manage a book of business of at least $2.5M ARR
- Must thrive in working in a fast-paced environment
- Ability to prioritize effectively and get things done
- Willingness to work in person at our office 4-5 days a week
Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
- Unlimited vacation and paid holidays
- We'll cover relocation packages and make the move exciting, not painful
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