MLW LogoMost Loved Workplace® Certified Job

Technical Customer Success Specialist

MLW LogoAssessed by Most Loved Workplace®
92% of candidates apply because they are a Most Loved Workplace®

About the Role

At Foundation Medicine, Inc., a Most Loved Workplace® certified employer in the Healthcare space.

An Interview with Henry, Medical Science Liaison. With a passion for education, advocacy, and awareness, Henry was drawn to the role of Medical Science Liaison (MSL) at Foundation Medicine. He got his start with a PhD in integrative biosciences from Tuskegee University in Alabama, followed by a post-doctoral fellowship at Vanderbilt University Medical Center, in the lab of Dr. Christine Lovly. It was working in her lab that he was first introduced to Foundation Medicine, Inc. and a career as an MSL at Foundation Medicine, a pioneer in molecular profiling for cancer. Upon the conclusion of his fellowship, the transition from academia to industry had Henry grappling with the question of how he could give back to his community. He not only wanted to find a way to thank the people who helped him reach his goals, but also wanted to inspire the people around him to pursue similar careers in medicine. Henry co-founded his organization, Black in Cancer, with a friend “almost by mistake.” It wasn’t something that the two planned on creating – they just wanted to bring together like-minded individuals in their community. Now, Black in Cancer is a thriving organization that aims to increase representation within cancer research and medicine through mentorship, education, advocacy, and awareness. They recently partnered with Cancer Research UK (CRUK) to host their Black in Cancer Conference, empowering the next generation, in London. Henry’s experiences with Black in Cancer directly translate into the way he works as an MSL at Foundation Medicine. One of the most important skills he brings with him is the way that he communicates. “As scientists, we talk about complex things all day with each other, and can easily understand one another. But when I am talking to anyone else, I need to be mindful that I don’t use scientific jargon. In order to break things down, I try to ensure that I am explaining the science at a level that anyone in my family, including my ten-year-old nephews, could understand.” In addition to communication, the experience that Henry has gained as a leader in Black in Cancer has helped him in his interactions with cancer care teams, including oncologists, pathologists and nurses, as he offers guidance and support as an MSL. These skills, combined with his passion for the field, have helped him to become a powerful force in advancing the impact of comprehensive genomic profiling. In Henry’s role, he is often doing the same kind of things during the day that he does off the clock with Black in Cancer – educating and inspiring doctors and future doctors about the power of precision cancer care. “During my recent travels as an MSL, I gave a talk to medical fellows and got to provide them with more information on cancer genomics,” he recalled. “Seeing the gratification from the fellows as they got to learn more about this complex topic was incredibly rewarding. Knowing that I am better informing the people who are directly working with cancer patients is a highlight of the job.” October is Breast Cancer Awareness month, and for Henry, this means an important opportunity for education and advocacy. “I think most people don’t understand what they want to do in their career, even if they’re already doing it,” he said. “Having awareness months can spark students’ interest, especially when it comes to cancer research, in areas they never knew about. Cancer is so heterogeneous, and differences in cancer open a variety of avenues for research and medical professions. These months not only shed light for patients, but also for physicians and future scientists, who may not know what they want to do, but are open to these conversations about what the future could hold.” Of course, cancer awareness months also offer a great starting point for conversations with patients, caregivers and providers. “These months introduce important opportunities to have hard conversations,” Henry explained. “When it comes to breast cancer awareness month, this is particularly important, especially because Black women often have worse outcomes. Nobody wants to talk about that – nobody wants to talk about death, or a cancer diagnosis. But once you do, you can figure out more about the disease, like what is it? And why is it affecting my family member?” Henry says that these conversations during awareness months have the possibility to turn into tangible action. “Sometimes it opens doors for people to get tested, which in turn brings about avenues for early detection and chances to ask the right questions of our doctors. Especially when it comes to Breast Cancer Awareness, I think it’s all about making people comfortable with the idea of asking what uncomfortable questions, including about mammograms, family history, and how the disease affects certain populations.” “Conversations about race and cancer in particular are difficult to have,” he continued. “But they are so needed, because there will be no progress without talking about it. Foundation Medicine is opening doors to partner with organizations in these areas, and in turn, more people will have the chance to be introduced to comprehensive genomic profiling, especially our underserved populations.” Henry looks forward to growing in his role at Foundation Medicine and in Black in Cancer, as he continues to educate, empower and drive awareness. Through his passion, he continues to make a difference with patients, providers and students alike, one person at a time.

Want to learn more about what it's like to work at Foundation Medicine, Inc.? View our full profile.

MLW Logo

Why This Is a Most Loved Workplace® Certified Job

Frequently Asked Questions About Working at Foundation Medicine, Inc.

Common questions candidates ask about this role and Foundation Medicine, Inc.'s workplace

Foundation Medicine, Inc. is a subsidiary of F that offers genomic testing and biopharma services. The company provides FoundationOne CDx, a tissue-based test for solid tumors; FoundationOne Liquid CDx, a blood-based test for solid tumors; and FoundationOne Heme, a test for blood cancer and rare solid tumors. The company also provides biopharma services including discovery and translational research, clinical development, CDx and access and commercialization services. The company operates in the US and Germany.

Please review the specific job listing or contact Foundation Medicine, Inc.'s recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Foundation Medicine, Inc. is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Foundation Medicine, Inc. offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

Working at Foundation Medicine, Inc. involves collaborating with a dedicated team in a dynamic environment.

As an organization recognized for its culture, Foundation Medicine, Inc. values respect, inclusivity, and a positive environment for all employees.

Foundation Medicine, Inc. has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Foundation Medicine, Inc. currently has 18 open positions. They are hiring across departments like Medical. You can view all current openings at certcheck.mostlovedworkplace.com/companies/foundation-medicine-inc/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Foundation Medicine, Inc.'s recruiting team for specific details on this role's process.

Apply for Technical Customer Success Specialist

Submit your application directly to the Foundation Medicine, Inc. team. Let them know why you'd be a great addition to their loved place to work.

Most Loved Workplace® Logo
Powered by Most Loved Workplace®

The global standard for company culture certification and employer of choice visibility.

Learn more about Most Loved Workplace®