Account Support Analyst II

Employees at NCR Atleos have a positive vision for the future because of our shared commitment to embracing simplicity and investing in our people, platforms and processes. This approach has already brought us closer together and delivered outstanding results. With a strong finish to 2024, we feel a renewed sense of confidence and motivation. Our collective efforts set the highest standards in self-service financial solutions and create a brighter, more fulfilling future for all ~20,000 employees worldwide.

NCR Atleos is a 140-year-old start up, created in 2023 from a corporate spin. We launched NCR Atleos values after a few months of company creation to see our culture in action. Based on leadership perspective and employee actions, our core values of accountability, collaboration and innovation were launched. Intentionally creating our values after NCR Atleos was launched showed our employees that our values were true to us as a company and a workforce. We had to get to know ourselves first! Our employees live and see these values in action every day, which is why they are a natural part of the workspace culture. To fully ingrain the values in our employee experience, we introduce our values during the onboarding process (and even before). Annually, we measure our employees against them during our performance management process and they are reflected in our Code of Conduct, so everyone knows the clear standards we hold ourselves to. We believe our people set us apart. Our core values of accountability, collaboration and innovation guide our employees’ actions and decisions in every situation. These values: Ensure that everyone takes ownership of their work, leading to a sense of pride and responsibility Foster a supportive environment where teamwork and mutual respect are paramount Encourage employees to think creatively and embrace new ideas, driving continuous improvement and growth.

Our CEO, Tim Oliver, created our core values along with the executive leadership team, and he is a true example of them in the way he conducts business. Each month, he kicks off our global all-hands webcasts with a reminder of why we do what we do and what goals we are working toward. Central to this one-page visual slide is NCR Atleos values of accountability, collaboration and innovation. Tim understands that in order for our values to be truly integrated as part of our culture, they must be modeled by our leadership. Everyone in our organization is measured to the success of living these values as part of our annual performance management cycle. This includes everyone from the leadership team all the way down to entry-level employees. Tim has asked other executives to also promote the values frequently through videos, emails, and portions of company all-hands webcasts. What’s more, he truly lives our values and connects our actions to them in the decisions we make and the way we serve our customers each day.

We show respect and ensure that all voices are heard throughout NCR Atleos by making sure that employees feel valued as individuals. We are committed to fostering a workplace that values individual perspectives, ensures fair treatment and promotes a sense of belonging for all our employees. Our cultural framework initiatives are designed to enhance collaboration, innovation and psychological safety within our organization. We aim to achieve these objectives in part through our employee-founded and run Business Resource Groups (BRGs). These groups provide a sense of community and support for all employees. It’s also very important to us to foster an environment of true leaders, who listen and respect. To help us accomplish this we: Invest heavily in ensuring employees trust and can rely on their managers. Encourage skip-level meetings between employees and their manager’s manager. End every all-hands with a Q&A, where all employees have direct access to leadership. Hold listening sessions, where employees can connect with executives and share their feedback and experiences directly.

Employees at NCR Atleos collaborate by leveraging global experiences and skills to enhance problem-solving, drive innovation and achieve superior results. Collaboration is one of our three core values, accompanied by accountability and innovation. With collaboration as a focus in all we do, it is deeply ingrained in our operations, fostering a supportive and engaging workplace culture. This approach improves project outcomes, promotes professional growth, builds stronger relationships and ensures a service-focused approach and rapid response to customer needs. By learning from each other and embracing global perspectives, we achieve great outcomes and bring joy to our work. For instance, our collaboration in 2024 helped us reach our financial and growth goals in our first full year as a company. This team spirit is essential for our personal and professional development, making NCR Atleos a place where everyone thrives together, both professionally and personally.