Key Takeaways
- OTG earned Most Loved Workplace® Certified 2025 status, scoring a strong 4.1 across all five SPARK pillars.
- 84% of Crewmembers trust their managers, and 82% say OTG is a place they genuinely love working.
- All five pillars — Systemic Collaboration, Positive Vision, Alignment of Values, Respect, and Killer Outcomes — score equally at 4.1, showing a remarkably balanced culture.
- OTG's People First philosophy drives everything from CEO engagement to daily team interactions at airports across North America.
What Makes OTG a Most Loved Workplace®?
OTG Management has officially earned Most Loved Workplace® Certified 2025 status — and the data behind it tells a compelling story. With an overall SPARK score of 4.1 out of 5, OTG isn't just strong in one area. It earns top marks across all five pillars that define a truly people-centered workplace. That kind of consistency is rare, and it signals something genuine about OTG's culture from the ground up.
What Is the SPARK Model and How Does OTG Score?
The SPARK model measures five dimensions of workplace love: Systemic Collaboration, Positive Vision for the Future, Alignment of Values, Respect, and Killer Outcomes. OTG scores a perfect 4.1 across every single pillar — a balanced result that speaks to a culture where no area is neglected. Here's what that looks like in practice.
Systemic Collaboration (4.1)
At OTG, teamwork isn't a buzzword — it's built into how the company operates. Crewmembers regularly partner across departments to solve problems and create better guest experiences. The company's growth into new airports continues to open up fresh career opportunities, making collaboration a path to advancement, not just a daily habit.
Positive Vision for the Future (4.1)
OTG's vision is shaped by the people who live it every day. Core programs and practices were developed with direct input from Crewmembers through surveys and focus groups. That means the future of OTG isn't handed down from a boardroom — it's co-created with the people on the floor.
Alignment of Values (4.1)
OTG's People First philosophy isn't just a tagline. Leadership at every level, including the CEO, actively demonstrates this commitment. Regular "CEO chats" give Crewmembers direct access to executive leadership — a rare and meaningful gesture that shows values are lived, not just listed on a wall.
Respect (4.1)
OTG holds its leaders accountable for how they treat people. Coaching, development, and clear expectations ensure that respect isn't optional — it's a standard. With 84% of Crewmembers reporting strong trust in their managers, this pillar clearly resonates beyond the policy page.
Killer Outcomes (4.1)
Great cultures produce great results. OTG's focus on clear communication, adaptability, and shared commitment to both Crewmember and guest satisfaction drives real, measurable outcomes. When people feel valued, they perform — and OTG's scores reflect exactly that.
What Do OTG's Workplace Love Metrics Show?
Beyond the SPARK scores, OTG's internal love metrics paint an equally strong picture. 82% of Crewmembers say they love working at OTG. 77% would recommend OTG to a friend as a place to work. And 84% feel genuinely connected to their colleagues. These aren't just numbers — they reflect a culture where people feel seen, supported, and part of something bigger than themselves.
How Does OTG Support Career Growth?
OTG invests in its people through OTG University, a learning and development platform offering modules, leadership training, and certification programs. Clear career pathways and strong internal promotion culture mean that starting at OTG can lead somewhere real. Whether you're beginning your hospitality journey or looking to move into leadership, the infrastructure to grow is already in place.
Is OTG a Good Fit for You?
If you thrive in a fast-paced, people-centered environment and want to be part of a team that's transforming how millions of travelers experience airports, OTG could be exactly where you belong. The culture is collaborative, inclusive, and built for people who want to grow. Apply for Chef at OTG and take the first step toward joining a Most Loved Workplace®. You can also explore all open roles on the OTG careers page.