OTG office culture
OT
MLW Certified 2025

OTG

Transforming airport travel into meaningful moments of connection and discovery

Hotel/Hospitality/Travel
Founded 1996
New York
4600
Profile last updated: July 2026

About OTG

Hotel/Hospitality/TravelFounded 1996

Careers Page

OTG Management is a hospitality company that operates restaurants and retail stores in airport terminals across North America.

Quick Facts

  • IndustryHotel/Hospitality/Travel
  • Founded1996
  • HeadquartersNew York
  • Certifications1

What Sets Us Apart

Diverse Career Opportunities

From culinary professionals to retail managers, OTG offers dynamic roles across multiple airport locations, providing clear pathways for growth and skill development in the hospitality industry.

Employee-Centric Culture

OTG prioritizes team member well-being and recognition, fostering an inclusive workplace where employees feel valued and supported in delivering exceptional guest experiences daily.

Fast-Paced Innovation

Operating at the intersection of travel and hospitality, OTG teams work on cutting-edge concepts and customer experiences, staying energized by constant innovation and industry leadership.

Our Culture

The lived experience at OTG

Collaborative Problem-Solving

Crewmembers regularly partner across departments to tackle challenges and innovate guest experiences. The culture rewards teamwork and values input from every level, creating an environment where solutions emerge from collective intelligence.

Continuous Learning & Growth

Every day brings new opportunities to develop skills and expand capabilities. Whether through OTG University modules, on-the-job mentorship, or leadership training, crewmembers feel supported in advancing their careers and acquiring new expertise.

Genuine Community & Belonging

Working at OTG feels like being part of a supportive family. Crewmembers describe their teams as genuinely caring, with leadership that's accessible and invested in individual success and well-being.

Empowered Innovation

Fresh ideas are not just welcomed—they're acted upon. Crewmembers feel encouraged to suggest improvements to operations and guest experiences, knowing their voice matters and leadership will listen thoughtfully.

Guest-Centered Purpose

There's a palpable sense that the work matters. Crewmembers understand they're transforming how millions of travelers experience airports, creating moments of comfort and inspiration that fuel daily engagement and pride.

Our Culture DNA

The core values that drive OTG

collaborativesupportiveinnovativepeople-firstgrowth-orientedinclusivedynamicempoweringinspiredconnected

Frequently Asked Questions about OTG

Common questions about working at OTG, their culture, and benefits.

At OTG, we believe in clear advancement opportunities. You might start as a crew member, progress through modules in OTG University to become a server or bartender, and move into Manager-in-Training roles. After one year in good standing, you can apply for new positions through our internal system. Exceptional performance may lead to earlier promotion based on business needs.

OTG University is our comprehensive learning platform that provides flexible, engaging modules for all crewmembers. We offer leadership training, certification programs, and clear pathways for skill advancement. Our directors and managers provide supportive mentorship in a culture that values collaboration and creativity.

Beyond competitive pay and performance bonuses, OTG crewmembers enjoy free meals at work, meal discounts, retail discounts, wellness programs through WellHub, mental health support via EAP, and flexible work arrangements for home office roles. Managers and above receive parking permits, and all employees have pre-tax parking deduction options.

OTG fosters a dynamic, supportive, and inclusive culture where you're part of a community invested in your success. We value innovation, clear communication, adaptability, and a shared commitment to both crewmember and guest delight. You'll work in a collaborative environment where fresh ideas are encouraged and leadership is accessible.

Yes. OTG is an equal opportunity employer committed to diversity and inclusion. We believe in open dialogue at every level and value the innovation that comes from diverse perspectives. Our inclusive culture ensures every crewmember feels respected and valued.

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This profile is based on data from LinkedIn, Glassdoor, Indeed, and the company's public career page. All certifications are independently verified by Best Practice Institute.