Most Loved Workplace® Certified Job

Customer Success Manager

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

New York, NY

Customer Success

Full-time

Mid-level

At Slack, a Most Loved Workplace® certified employer in the Software space, Where work happens, collaboration thrives, and teams connect seamlessly..

Ensure customer satisfaction and retention by providing excellent support and guidance. Develop strategies to maximize product adoption and usage.

Human-Centered Innovation: Slack prioritizes empathy and craftsmanship in product design, believing great work happens when teams communicate openly and collaborate without friction. Slack invests in AI and technology that amplifies human connection rather than replacing it.
Comprehensive Employee Wellness: Beyond traditional benefits, Slack provides extensive wellness programs, learning and development opportunities, and flexible work arrangements that recognize how modern teams work best. Slack celebrates diverse working styles and creates an inclusive environment where everyone can thrive.
Values-Driven Culture: Built on six core values—Empathy, Courtesy, Thriving, Craftsmanship, Playfulness, and Solidarity—Slack's culture encourages innovation, values diverse perspectives, and ensures every team member can contribute meaningfully to Slack's mission.

Our core culture values include Genuine Empathy in Action, Collaborative Solidarity, Playful Innovation Culture.

Want to learn more about what it's like to work at Slack? View our full profile.