Desktop Support Technician

Xtrac has experienced exponential growth since the Covid pandemic, boasting a robust order book that signals a bright future. With the once in a generation technology change from internal combustion engines to electrification, Xtrac is strategically positioned to facilitate this transition, leveraging the technical expertise and competencies of our workforce. It is expected that all employees will establish a performance development plan that aligns with our strategic direction. This ensures that everyone is working towards the same goals. Additionally, it clarifies the expectations placed on employees and what they must achieve to ensure Xtrac’s continued success.

Here at Xtrac we believe our values and behaviours help shape the culture of the organisation to ensure we all create and work in an environment which feels good and productive for everyone to operate. Our Values represent our intentions and are the guiding principles that dictate our behaviour. They help us make decisions and shape our interactions with others whereas our PACEY behavioural framework are the actions how we show up at work and they bring our values to life which are Working Together, Honesty and Integrity, Performance and Drive, Customer Focus and Learning and Growth.

The CEO is a passionate ambassador for Xtrac and its customers, and is highly supportive of nurturing young careers within Xtrac. They are also readily approachable for employees and are regularly seen on the factory floor talking and interacting with our people. Each month, they contribute an article to our employee magazine, detailing their activities throughout the month, sharing insights on Xtrac’s performance, the customers they have met, and the support they need from our staff.

We employ several methods to engage our employees, including an Employee Engagement Forum. This forum fosters dialogue, debate, and discussion, allowing us to exchange ideas, develop new initiatives, and secure employee support. It also serves as a venue for addressing challenges and proposing ideas for continuous improvement. Additionally, we conduct quarterly business update meetings, concluding with a Q&A session with our leadership team. For those who prefer not to ask questions directly, we provide a question box where employees can submit inquiries anonymously. These questions are then answered and shared on our intranet. Furthermore, we carry out quarterly pulse surveys to stay abreast of topics important to our employees, offering them a chance to express their opinions and provide feedback.

Embodying our PACEY behaviours involves demonstrating PASSION for one’s role, being AGILE in approach, fostering COLLABORATION, being EXTERNALLY FOCUSED, and having a continual YEARNING TO LEARN.