Most Loved Workplace® Certified Job

Manager, Field Operations, Southeast

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

United States

Sales

This position may no longer be active.View all open positions at Airbnb

About the Role

At Airbnb, a Most Loved Workplace® certified employer in the Travel & Hospitality space, Belong Anywhere: Connect Through Travel, Community, and Trust.

<div class="content-intro">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</div>The Community You Will Join:&nbsp;

The Homes Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search. Additionally, the Homes Supply team serves the needs of their global hosts by supporting more efficient planning and execution of growth strategies in a way that resonates with Airbnb’s communities.

The Difference You Will Make:

In this position you will lead a team of market managers and be responsible for the end-to-end strategy for supply acquisition, host quality, account management and optimization in the assigned markets. This role will cover the Southeast &amp; Gulf territory (Florida, Georgia, Alabama, Mississippi, Arkansas, Louisiana, United States).

A Typical Day:&nbsp;

<ul>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Lead a team of Market Associates &amp; Market Managers responsible for maximizing partner relationships with Airbnb Homes Hosts and achieving KPIs and business performance goals. Guide teams on territory and local strategies for supply optimization, acquisition and optimization. Know how to direct the different teams based on Host segmentation.</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Proactively set priorities, develop supply strategy plans for the full funnel of Stays supply and assign resources for areas managed.</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Partner with the Supply, Country Manager leadership and other teams within Airbnb to drive cross-functional business initiatives. Share strategic initiatives globally.</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Be accountable for the business performance of the assigned territory, including meeting revenue goals and supply acquisition targets, optimizing existing supply to meet the demands of the customer, and improving supply business KPIs.</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identify key barriers/levers, market shifts and trends, and provide solutions to overcome them.</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Coach team members to achieve their maximum potential in their current role while developing them for future roles within the organization.</li>

</ul>

Your Expertise:

<ul>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">10+ years of relevant global operations experience with at least 4+ years in a management role managing teams</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">A bold and compassionate leader with a proven ability to grow, develop and scale high performing teams</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Considered an expert in the Southeast &amp; Gulf territory</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Shares learnings and independently influences cross functional partners to support relevant goals</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Serves as a go-to for team members when they have questions and provide clear direction, business coaching, and ongoing training</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Can leverage data to propose new business opportunities for the larger team and a strategic portfolio across distinct and varying market stages. Ability to influence product, policy, and other cross functional stakeholders to attain new revenue streams for direct team or region</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to leverage tools to understand how larger businesses and other individuals are performing</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Expertise in achieving strong results managing through others&nbsp;</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to successfully and confidently performance manage team members</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Knows how to create a positive and driven team culture</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to organize, lead and execute on a variety of assignments and action plans</li>

<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Previous relevant experience in growing supply and working with Community groups</li>

</ul>

Your Location:

This role can be located in Florida or Georgia, United States. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.&nbsp; If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion &amp; Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a style="color: #000000;" href="mailto:reasonableaccommodations@Airbnb.com">reasonableaccommodations@Airbnb.com</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp;

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.<div class="content-pay-transparency"><div class="pay-input"><div class="description">How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;</div><div class="title">Pay Range</div><div class="pay-range">$160,000&mdash;$200,000 USD</div></div></div>

Want to learn more about what it's like to work at Airbnb? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Globe Global Belonging Mindset

Heart Empathy-Driven Problem Solving

Lightbulb Creative Risk-Taking

Users Community-First Mentality

Zap Ownership and Accountability

Frequently Asked Questions About Working at Airbnb

Common questions candidates ask about this role and Airbnb's workplace

Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide

Please review the specific job listing or contact Airbnb's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Airbnb is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Travel & Flexibility, Health & Wellness, Family & Support, Professional Development, Financial & Equity. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Global Belonging Mindset and Empathy-Driven Problem Solving and Creative Risk-Taking.

The company has committed to inclusive practices including: Mission-Driven Culture and Genuine Flexibility and Trust.

Airbnb has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Airbnb currently has 221 open positions. They are hiring across departments like Sales, Software Engineering, Legal. You can view all current openings at certcheck.mostlovedworkplace.com/companies/airbnb/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Airbnb's recruiting team for specific details on this role's process.