Most Loved Workplace® Certified Job

Process Strategy and Optimization Manager

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

United States

Business Operations/Analysis

This position may no longer be active.View all open positions at Airbnb

About the Role

At Airbnb, a Most Loved Workplace® certified employer in the Travel & Hospitality space, Belong Anywhere: Connect Through Travel, Community, and Trust.

<div class="content-intro">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</div>The Community You Will Join:&nbsp;

The Process and Strategy Optimization (PSO) team within Fraud and Safety Operations supports the broader mission of protecting Airbnb’s community and strengthening trust across the platform. Our team owns and executes the operational excellence strategy for the fraud and safety investigations team. We drive end-to-end programs at scale which improve quality, efficiency, experience, and cost. Our work ensures solutions are innovative, scalable, and optimized; enabling us to deliver on Airbnb’s promise of safety and trust.

The Difference You Will Make:

As the Process Strategy and Optimization Manager, you will drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. You’re an excellent problem solver, and you will tackle challenging business problems amidst ambiguity within a global operation setting.&nbsp;

You lead end to end programs that improve quality, drive efficiency, and enhance the user experience, all at the lowest possible cost. You are outcomes driven, and have a strong bias for action. You’re a proven process improvement professional, with the ability to manage multiple high-visability projects simultaneously. You have strong influence, leverage data to tell a compelling story, and build strong relationships with cross functional stakeholders.&nbsp;

Successful candidates will dive deep into problem spaces, understand root causes at their core, and deliver innovative solutions which make a material impact in key business metrics.&nbsp; cross functional stakeholders, often with competing objectives. What you launch will impact hundreds of operations specialists, and delivering a superior user experience is table stakes.&nbsp;

A Typical Day:&nbsp;

<ul>

<li>Drive operational excellence across key programs which tie directly with the topline goals of the fraud and safety operations team.</li>

<li>Lead end-to-end process improvement efforts through business case development, establishing measurement systems, root cause analysis, developing and launching innovative solutions, and establishing control and feedback mechanisms to ensure solutions stick.</li>

<li>Translate business and operational requirements to cross functional stakeholders across our platform product, tools. policy, engineering, and shared services teams.&nbsp;</li>

<li>Achieve&nbsp; strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans.</li>

<li>Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends.</li>

<li>Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices.</li>

<li>Thoughtful application and execution of AI into our operations teams, to minimize waste, streamline process, and drive consistency in delivery.&nbsp;</li>

<li>Lead cross-functional project teams to deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption.</li>

<li>Champion continuous improvement, fostering Lean and Six Sigma principles through training, mentoring, and hands-on leadership of improvement projects.</li>

<li>Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization.</li>

<li>Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.</li>

</ul>

Your Expertise:

The ideal candidate will bring a combination of process excellence, operational leadership, and cross-functional program management experience within the technology sector.

<ul>

<li>Bachelor’s or Master’s degree in Engineering, Science, or a related field (Management consulting, Industrial engineering, or similar background is&nbsp; preferred).</li>

<li>9+ years of experience driving operational excellence across large-scaled operations, with a proven track record of results.&nbsp;</li>

<li>Demonstrated success driving continuous improvement and operational optimization in complex, global organizations.</li>

<li>Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.</li>

<li>Experience implementing quality assurance frameworks and process governance to maintain high operational standards.</li>

<li>Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.</li>

<li>Strong organizational, project management, and stakeholder communication skills.</li>

<li>Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.</li>

<li>Self-starter with a high degree of ownership, initiative, and autonomy.</li>

<li>Lean/Six Sigma Black Belt, PMP certification or comparable is a plus</li>

<li>Key Competencies:

<ul>

<li>Executing for results&nbsp;</li>

<li>Demonstrates strong ethics, integrity, and resilience.</li>

<li>Bias for action and a results-driven mindset, with a passion for quality and efficiency.</li>

<li>Entrepreneurial drive, persistence, and ability to thrive in ambiguity.</li>

<li>Strong customer and stakeholder orientation with a long-term strategic perspective.</li>

<li>Building relationships and influence</li>

<li>Exceptional communication and interpersonal skills, able to engage and influence diverse stakeholders.</li>

<li>Open-minded, collaborative listener who builds trust through transparency and credibility.</li>

<li>Skilled in negotiation, consensus building, and cross-functional leadership.</li>

</ul>

</li>

</ul>

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a style="color: #000000;" href="https://careers.Airbnb.com/">Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list</a> &nbsp;If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion &amp; Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a style="color: #000000;" href="mailto:reasonableaccommodations@Airbnb.com">reasonableaccommodations@Airbnb.com</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&nbsp;

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.<div class="content-pay-transparency"><div class="pay-input"><div class="description">How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp;</div><div class="title">Pay Range</div><div class="pay-range">$129,000&mdash;$152,000 USD</div></div></div>

Want to learn more about what it's like to work at Airbnb? View our full profile.

Prefer to apply on the company's career site?

View Original Posting

Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Globe Global Belonging Mindset

Heart Empathy-Driven Problem Solving

Lightbulb Creative Risk-Taking

Users Community-First Mentality

Zap Ownership and Accountability

Frequently Asked Questions About Working at Airbnb

Common questions candidates ask about this role and Airbnb's workplace

Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide

Please review the specific job listing or contact Airbnb's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Airbnb is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Travel & Flexibility, Health & Wellness, Family & Support, Professional Development, Financial & Equity. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Global Belonging Mindset and Empathy-Driven Problem Solving and Creative Risk-Taking.

The company has committed to inclusive practices including: Mission-Driven Culture and Genuine Flexibility and Trust.

Airbnb has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Airbnb currently has 221 open positions. They are hiring across departments like Sales, Software Engineering, Legal. You can view all current openings at certcheck.mostlovedworkplace.com/companies/airbnb/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Airbnb's recruiting team for specific details on this role's process.