Key Takeaways
- AirHelp is a Certified Most Loved Workplace® in both 2024 and 2025, scoring 85 across all five SPARK pillars.
- The company champions autonomy, psychological safety, and open collaboration across a global team of 400 people.
- AirHelpers benefit from flexible work, mental health support, learning stipends, and personalized benefits packages.
- A shared mission — fighting for passengers' rights — gives daily work real meaning and purpose.
What Makes AirHelp a Most Loved Workplace®?
AirHelp earned Certified Most Loved Workplace® status in both 2024 and 2025 — and that recognition is backed by real data. Across all five SPARK pillars (Systemic Collaboration, Positive Vision for the Future, Alignment of Values, Respect, and Killer Outcomes), AirHelp scores a consistent 85 out of 100. That kind of balance is rare. It means employees don't just feel good about one part of their work — they feel supported across every dimension.
Does AirHelp Foster Real Collaboration?
Collaboration at AirHelp is structural, not accidental. AirHelpers are actively involved in shaping company strategy and tracking results together. Mutual trust and open communication are the norm, not the exception. Regular team days, offsites, and company-wide summits create genuine face-to-face connections — even in a remote-first environment. The culture explicitly rejects silos.
- Teams celebrate wins collectively and support each other through challenges.
- Cross-functional collaboration is encouraged at every level.
- A global team of 400, working in 19 languages, collaborates daily with shared purpose.
What Is AirHelp's Vision for the Future?
AirHelp's vision is grounded in a mission that matters: empowering air passengers to claim rightful compensation for flight delays, cancellations, and denied boarding. Since 2013, the company has helped 2.7 million passengers get what they deserve. That track record fuels a positive, forward-looking culture where every team member can see their contribution to something bigger than themselves.
How Does AirHelp Align Its Values Across the Team?
AirHelp's four core values — persistence, ownership, integrity, and teamwork — aren't just words on a wall. They are woven into performance reviews, employee recognition programs, and the hiring process itself. This means every AirHelper, from day one, is selected and evaluated against the same shared standards. Values alignment isn't aspirational here; it's operational.
Does AirHelp Show Genuine Respect for Its Employees?
Respect shows up in small, daily moments at AirHelp. The company maintains a dedicated #thanks channel where employees publicly recognize each other's ideas and hard work — and the entire team celebrates those moments together. This culture of appreciation is consistent and visible, not reserved for performance reviews or annual ceremonies.
At AirHelp, recognition is a daily habit — not a once-a-year event. Every contribution is seen, celebrated, and valued by the whole team.
How Does AirHelp Drive Killer Outcomes?
The fifth SPARK pillar — Killer Outcomes — is about results that come from a thriving team. AirHelp empowers every employee with autonomy and psychological safety to make decisions and learn from mistakes. This ownership mindset, combined with continuous investment in learning and development, creates a team that delivers. Learning stipends, mentorship programs, and skill development pathways ensure people grow as the company grows.
What Benefits Does AirHelp Offer?
AirHelp's benefits are as flexible as its culture. Employees receive personalized packages tailored to their individual needs, including:
- AirHelp+ insurance coverage and fast compensation payouts for flight disruptions
- Remote-first and hybrid work with flexible arrangements
- Mental health support, wellness competitions, and active lifestyle initiatives
- Learning stipends and mentorship programs for professional growth
Ready to Join AirHelp?
AirHelp is hiring across engineering, product, legal, and security. If you want to do meaningful work inside a Certified Most Loved Workplace®, explore open roles today. Whether you're a seasoned engineer or a legal analyst, there's a place for you on this team.
Check out the Software Engineer – Claiming Experience role, or browse all open positions on the AirHelp careers page.