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AirHelp

Turning flight disruptions into passenger victories, worldwide.

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Information Technology
Founded 2013
Berlin, Germany
400
Profile last updated: June 2026

About AirHelp

Information TechnologyFounded 2013

AirHelp is a market-leading tech company dedicated to helping passengers with flight delays and cancellations. Since being founded in 2013, we’ve helped 2.7 million passengers get their rightful compensation. We’re a global team of 400 people, helping customers worldwide in 19 languages. We make claiming compensation easy for passengers and, for our AirHelp+ members, we offer innovative insurance that protects them from flight disruptions and lost luggage anywhere in the world.

Quick Facts

  • IndustryInformation Technology
  • Founded2013
  • HeadquartersBerlin, Germany
  • Certifications2

What Sets Us Apart

Global Impact, Local Care

Supporting 2.7 million passengers across 19 languages with a diverse team of 400 people who genuinely care about making travel fairer for everyone.

Empowered Problem-Solvers

A tech-driven culture where employees are trusted to innovate solutions that simplify complex processes and deliver real value to customers every single day.

Mission-Driven Community

Working for a purpose beyond profit—fighting for passenger rights and building a workplace where your contribution directly protects millions of travelers worldwide.

Our Culture

The lived experience at AirHelp

Genuine Collaboration Over Siloes

Teams work together seamlessly across functions, celebrating wins collectively and supporting each other through challenges. Regular team events, offsites, and company summits create real connections that drive better outcomes.

Ownership With Safety to Fail

Every AirHelper is empowered to make decisions and own their impact. We embrace learning from mistakes as a pathway to growth, creating psychological safety that encourages risk-taking and innovation.

Purpose-Driven Work

We're united by a mission to help real people navigate travel disruptions. This shared sense of purpose—protecting passengers and advocating for their rights—infuses daily work with meaning and impact.

Continuous Growth Mindset

Learning is woven into our DNA. We invest in skill development, mentor emerging talent, and create pathways for career growth at every level, recognizing that our people's growth fuels company innovation.

Inclusive Global Perspective

Working across 19 languages and multiple time zones, we celebrate diverse backgrounds and viewpoints. This global, inclusive approach shapes how we solve problems and serve passengers worldwide.

Our Culture DNA

The core values that drive AirHelp

TrustworthyPurpose-DrivenSupportiveAutonomousCollaborativeInclusiveGrowth-OrientedFlexibleIntegrityGlobal

Frequently Asked Questions about AirHelp

Common questions about working at AirHelp, their culture, and benefits.

Yes. If you don't see the right role today, register your interest and we'll contact you when a relevant opportunity opens that aligns with your skills and experience.

Most hiring processes include a recruiter introduction, a hiring-manager interview, a role-specific assessment or case, and final conversations with the team. The exact steps can vary depending on the specific role and department.

Hybrid means splitting your time between focused individual work and collaborative team engagement. We offer flexible arrangements so you can find what works best for you to succeed while maintaining strong team connection.

We encourage growth at every step of your career journey through continuous learning opportunities, mentorship programs, development stipends, and a culture that values skill-building and knowledge-sharing across the organization.

Our team is built on shared values of persistence, ownership, integrity, and teamwork. We're a supportive and inclusive employer that trusts employees with autonomy, encourages learning from mistakes, and celebrates the contributions of every team member.

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This profile is based on data from LinkedIn, Glassdoor, Indeed, and the company's public career page. All certifications are independently verified by Best Practice Institute.