Most Loved Workplace® Certified JobInbound Sales Advisor
Most Loved Workplace® Certified JobAbout the Role
At Delta Defense LLC, a Most Loved Workplace® certified employer in the Consumer Services space, Educate. Train. Save Lives. Empowering Responsible Americans Daily..
This remote work opportunity is open to Florida residents only. If you are interested in this role but do not reside in Florida please visit Delta Defense Careers to view other open positions. Delta Defense LLC is the private company that provides Marketing Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life freedom and finances for responsible protectors. Learn more about the USCCA at Summary: Do you have a unique selling style? Are you driven by the opportunity to drive change, set vision, and have your earnings be tied to your performance? Are you a closer? Imagine stepping into a role where your impact goes beyond just sales. At Delta Defense LLC, we're not just selling products or services; we're on a mission to educate and equip our members with everything they need to protect what matters most. Do you encourage and inspire your work colleagues to crush goals? If so, our Inbound Sales Advisor role may be the perfect fit for you! Inbound Sales Advisor - Essential Duties & Responsibilities: Receive inbound calls and respond to inbound chats from prospects. Make outbound follow-up calls to qualified leads. Sell USCCA memberships and related products through both phone and chat channels. Understand and fulfill the needs of prospects by offering solutions aligned with their self-defense and personal protection goals. Create authentic connections while providing clear compelling information about USCCA membership benefits. Maintain expert knowledge of the USCCA product suite and share relevant resources as appropriate. Process product orders and memberships accurately and efficiently. Track and document all customer interactions, leads, and outcomes. Consistently meet or exceed sales and service KPIs set by the Inbound Sales team. Assist with Member Engagement (ME) lines when needed. Represent and promote organizational health, culture, and Delta Defense core values in every customer interaction.
Want to learn more about what it's like to work at Delta Defense LLC? View our full profile.
Requirements
- Established success in sales and customer service with a strong ability to foster relationships, exceed targets, and deliver outstanding customer experiences.
- Demonstrated results in both phone and chat-based sales or service roles.
- Required to pass and maintain Producer Property and Casualty License.
- Paid training is provided for all hires.
- Confident, dependable, and motivated by measurable success.
- Solid understanding of Integrity Selling and Asking Formula principles.
- Proven competence in utilizing various computer applications.
- Able to seamlessly navigate multiple systems simultaneously.
- Excellent interpersonal skills; strong written and verbal communication abilities.
- Able to quickly establish rapport with people.
- High level of professionalism, attention to detail, and confidentiality.
- Demonstrates the Core Values of Delta Defense LLC.
Benefits
- Starting hourly wage is $20.00 per hour.
- This role is eligible for commission.
- Full-time paid training which includes onboarding products and systems sales and service and preparation for the Producer Property and Casualty Licensing.
- Training is virtual for remote employees.
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Why This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
We set “BHAG” goals (big, hairy, and audacious), and we don’t settle for average growth in our organization. We have a massive opportunity within our industry that is barely tapped in terms of our product, and we see it as our responsibility to increase that awareness as part of our mission to stop violent crime and SAVE LIVES. We have several big initiatives in play to help us reach these goals. With that comes employee development and career opportunities. In our last all-employee survey, we had a 91% favorable score on the question “I am encouraged to be innovative in my job (trying new things). Delta Defense continually provides employees with tools and resources for personal and professional achievement. We encourage all employees to create a dream board where they identify experiences, development, objects, and community goals they’d like to achieve. It is one of the most satisfying things we see when employees share their stories of crossing off an item from their dream board.
Positive Vision for the Future
Delta Defense’s mission is not solely a poster on the wall but embodies all aspects of decision-making and initiatives at Delta Defense. We showcase that our culture is unlike other companies. It is refreshing for candidates to know that our core values drive us. We ask candidates to complete a core values essay as part of the recruitment process. This allows for mutual, true transparency and alignment. Our Core Values include: We believe in our inalienable right to self-defense. We have a growth mindset. We deal with problems “head-on” We get $hit done. We live the 5H’s (honest, humble, happy, hungry, & healthy)
Alignment of Values
Delta Defense’s CEO and USCCA Co-Founder Tim Schmidt has received an outstanding approval rating from current and former employees. Specific questions from our employee survey and their % favorable scores include: The CEO leads by example and shows commitment to the organization’s mission: 93% favorable. The CEO cares about employees and encourages them to achieve the best they can: 95% favorable. He is well known for promoting a book he found inspiring and occasionally gives it to all employees after sharing what he learned from the book with our entire company. Tim prioritizes Delta’s culture and employee engagement.
Respect
The Voice of the Customer is a really important metric for our organization. The Voice of our Employees who create that customer experience is even more important. At Delta, several venues are available for feedback – Oh Sh!t Questions, Jam Sessions with our President, an “open door” access to Leadership and HR team members, and an employee survey called Employee Voice. In 2024, we launched a new program that all new team members attend during their first week with Delta Defense LLC. It is the Delta Defense Culture Curriculum. This training incorporates our mission, values, and best practice tools, keeping our team members healthy and aligned as they begin their new roles and navigate through their employment. Our goal is to help our employees live their 5Hs (happy, healthy, hungry, humble, and honest) professionally and personally, operating from the best version of themselves through a growth mindset method that teaches alignment with self and others. We also embrace the concept of feedback being a gift. We are all here to support our team members in learning and growing. When addressing conflict, we train our team members on the tools to successfully and respectfully deal with problems head-on.
Killer Outcomes
At Delta, we utilize various tools and create opportunities for collaboration within functions and across the organization. We use Slack as a technology platform to enable collaboration, especially given that more than 50% of our workforce is remote or hybrid. To kick the year off, our executive team, all sales and marketing employees, and cross-functional team members, all under one roof, energized and ready to shape the future of Delta Defense at our second annual Impact Summit in Texas. This year, the theme was "Unity Unto Victory." We dove deep into goal setting, engaged with insightful guest speakers, participated together instead of using breakout sessions to build and renew relationships, and enjoyed an interactive panel discussion with our executives. The event's highlight was our awards ceremony, celebrating our dedicated team members' hard work and achievements in 2024. We had a lot of fun too! This event is a testament to our commitment to investing in our people and mission. After every quarterly Super Week (which brings together all executives and their direct reports to discuss strategy, set goals, prioritize resources, and discuss talent development), we cascade the key messages throughout all levels of the organization. This is done by leaders within their functions through department meetings, in addition to the President and/or CEO addressing all employees in our weekly Thursday meeting. ,
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