Most Loved Workplace® Certified JobProduct Support Manager
Most Loved Workplace® Certified Job92% of candidates apply because they are a Most Loved Workplace®
About the Role
At Exabeam, a Most Loved Workplace® certified employer in the Computer Software space.
The Product Support Manager will be responsible for managing a world-class Technical Support team supporting all Cato offerings. This person will be passionate about leading a growing team of highly technical Support Engineers in addition to participating/leading strategic transformation projects.
Want to learn more about what it's like to work at Exabeam? View our full profile.
Requirements
- Bachelor and/or post graduate qualifications in Computer Science and/or IT Management or equivalent experience.
- 8+ years technical support experience with a 3+ years in a support management role is required.
- Technical networking/security experience is required.
- Demonstrated track record of providing world-class technical support for a SaaS platform with multiple offerings and/or with enterprise products to large scale, enterprise IT organisations for mission critical platforms.
- Can effectively prioritise and escalate customer issues and drive rapid resolution while taking full ownership and with focus on customer experience.
- Excellent written/verbal communication and presentation skills.
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2022, Most Loved Workplace Most Loved Workplaces® 2021
Frequently Asked Questions About Working at Exabeam
Common questions candidates ask about this role and Exabeam's workplace
Exabeam is a global cybersecurity leader that created New-Scale SIEM™ for advancing security operations. We help organizations detect threats, defend against cyberattacks, and defeat adversaries. The powerful combination of our cloud-scale security log management, behavioral analytics, and automated investigation experience results in an unprecedented advantage over insider threats, nation states, and other cyber criminals. We understand normal behavior, even as normal keeps changing — giving security operations teams a holistic view of incidents for faster, more complete response. Detect. Defend. Defeat.™ Learn how at www.exabeam.com.
Please review the specific job listing or contact Exabeam's recruiting team for details on remote or hybrid work options for this role.
Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.
Exabeam is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.
Exabeam offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.
Working at Exabeam involves collaborating with a dedicated team in a dynamic environment.
As an organization recognized for its culture, Exabeam values respect, inclusivity, and a positive environment for all employees.
They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2022.
Exabeam currently has 6 open positions. They are hiring across departments like Engineering - SSE, Product Support - APJ. You can view all current openings at certcheck.mostlovedworkplace.com/companies/exabeam/jobs.
The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Exabeam's recruiting team for specific details on this role's process.
Apply for Product Support Manager
Submit your application directly to the Exabeam team. Let them know why you'd be a great addition to their loved place to work.
