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Senior Customer Service Agent (m/w/d)

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92% of candidates apply because they are a Most Loved Workplace®
Germany
Customer Service
Temporary Contract

About the Role

At FINN GmbH, a Most Loved Workplace® certified employer in the Technology space.

Your Role

Als Senior Customer Service Agent bist du die zentrale fachliche Stimme von FINN gegenüber unseren Kund:innen. Du begleitest sie durch die gesamte Laufzeit ihres Auto-Abos – vom Vertragserhalt bis zur Rückgabe des Fahrzeugs. Als erfahrener Teil unseres Kundenservice-Teams übernimmst du eigenverantwortlich komplexe Anfragen sowie eskalierte Fälle, arbeitest eng mit verschiedenen Fachbereichen zusammen und unterstützt juniorige Kolleg:innen in ihrer Entwicklung. Dein abwechslungsreicher Alltag im Customer Support:

- 50% Telefonie: Du bist ca. 4 Stunden täglich in der Telefonschicht für unsere Kund:innen da.

- 50% Schriftliche Kanäle: Die restliche Zeit beantwortest du eingehende Anfragen flexibel per E-Mail und Chat.

Want to learn more about what it's like to work at FINN GmbH? View our full profile.

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

Frequently Asked Questions About Working at FINN GmbH

Common questions candidates ask about this role and FINN GmbH's workplace

Entdecke ultimative Flexibilität mit dem Auto Abo von FINN. ✓Traumauto im Rundum-Sorglos-Paket ✓Haustürlieferung ➤ Jetzt günstige Angebote entdecken!

Please review the specific job listing or contact FINN GmbH's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

FINN GmbH is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

FINN GmbH offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

Working at FINN GmbH involves collaborating with a dedicated team in a dynamic environment.

As an organization recognized for its culture, FINN GmbH values respect, inclusivity, and a positive environment for all employees.

FINN GmbH has a supportive and collaborative culture, recognized as a loved place to work by its team members.

FINN GmbH currently has 42 open positions. They are hiring across departments like Account Management, Customer Service, Fleet Operations. You can view all current openings at certcheck.mostlovedworkplace.com/companies/finn-gmbh/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact FINN GmbH's recruiting team for specific details on this role's process.

Apply for Senior Customer Service Agent (m/w/d)

Submit your application directly to the FINN GmbH team. Let them know why you'd be a great addition to their loved place to work.

FINN GmbH

FINN GmbH

Technology
Prinzregentenplatz 9, 81675 München, Germany
Assessed by Most Loved Workplace®
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