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Customer Success Manager (UK)

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92% of candidates apply because they are a Most Loved Workplace®
Remote, UK
Full-time

About the Role

At Firstup , a Most Loved Workplace® certified employer in the SaaS Technology Company space.

Manage assigned enterprise customers through the customer lifecycle to drive adoption, value, and renewals. Monitor customer health, execute playbooks to mitigate risk, coordinate cross-functional escalations, provide enablement and value optimization, and support onboarding, renewals, and expansion while acting as the customer advocate and project manager.

Want to learn more about what it's like to work at Firstup ? View our full profile.

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

Certified for: Most Loved Workplace Most Loved Workplaces® 2026

Frequently Asked Questions About Working at Firstup

Common questions candidates ask about this role and Firstup 's workplace

The world’s first intelligent communication platform. Every company can now connect the employee experience ecosystem, personalize the employee journey, and get insights to improve engagement, productivity, and retention.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Firstup is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Firstup offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

Working at Firstup involves collaborating with a dedicated team in a dynamic environment.

As an organization recognized for its culture, Firstup values respect, inclusivity, and a positive environment for all employees.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026.

Firstup currently has 12 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/firstup/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Firstup 's recruiting team for specific details on this role's process.

Apply for Customer Success Manager (UK)

Submit your application directly to the Firstup team. Let them know why you'd be a great addition to their loved place to work.

Firstup

Firstup

SaaS Technology Company
1 Montgomery St Suite 2150, San Francisco, CA
Most Loved Workplace® Certified Job
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