Most Loved Workplace® Certified JobRevOps Architect
Most Loved Workplace® Certified JobAbout the Role
At Iceberg Actuarial, a Most Loved Workplace® certified employer in the B2B Actuarial Consulting Services space, Expert Actuarial Consulting for Strategic Business Growth and Risk Management.
As a Growth Operations Architect, you will play a critical role in the experience and success of every client you manage. You will be responsible for working with a small group of clients (3-5) to develop a growth operations roadmap, design solutions to business problems, and manage the execution of the solutions you design. This is a strategic role that involves guiding business conversations with stakeholders – usually sales and marketing leadership. This is not a systems administrator role, though past experience as a CRM admin is a plus. Successful architects help clients understand what they should do — they don’t wait for clients to assign work. What You’ll Do: Manage onboarding and facilitate workshops – Guide new clients through a structured onboarding process to ensure alignment. Partner with consultants to understand each client’s Go-To-Market (GTM) strategy, processes, and systems. Build and execute operational roadmaps – Maintain prioritized roadmap documentation for each client, ensuring projects align with business goals. Manage project execution – Drive the end-to-end project lifecycle, from discovery and planning to implementation and post-deployment monitoring. Own client success – Act as the main liaison between clients and internal resources, ensuring all projects and tasks run smoothly. Run sprint meetings and client reviews – Conduct regular sprint check-ins, deliver ongoing status updates to clients, and lead monthly and quarterly reviews. Triage and manage client requests – Quickly assess, prioritize and assign ad hoc client needs. What You Won’t Do: Lots of admin work – While you may spend some time in clients' systems, you will work closely with our admin team to design things that they build. Take support tickets – Operations support is something we offer, but an architect is not responsible for providing support in most cases. Sales or marketing – we don’t do outsourced sales or marketing, so while our architects are expected to have a deep understanding of what our clients do, it is not their job to know how clients should sell or market.
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Requirements
- 5+ years of experience in Sales Ops, Marketing Ops, RevOps, or GTM Ops
- Strong knowledge of Salesforce or HubSpot, either as an administrator or through managing CRM implementations or updates
- Proven ability to manage strategy and projects in Revenue Operations environments
- Strong organizational skills with the ability to prioritize and oversee multiple initiatives
- High attention to detail
- Excellent written and verbal communication skills
- A growth mindset with the ability to quickly learn and adapt
- Experience in SaaS startups (Nice-to-Have)
- Background in professional services or consulting (Nice-to-Have)
- Experience on a sales and/or marketing team (Nice-to-Have)
- Familiarity with project management frameworks (e.g., Agile methodologies, sprint planning) (Nice-to-Have)
Benefits
- Unlimited time off
- Medical insurance
- 401(k) with match
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