Most Loved Workplace® Certified JobStrategic Account Manager, U.S. - Flooring SBU
Assessed by Most Loved Workplace®About the Role
At Milliken & Company, a Most Loved Workplace® certified employer in the Manufacturing space, 160 Years of Innovation: Curious Minds, Inspired Solutions.
The Strategic Account Manager (SAM) is responsible for developing, strengthening, and growing strategic customer relationships across the U.S. This role focuses on identifying enterprise-level opportunities, advancing account-level strategy, and expanding Milliken’s position within key customer organizations. The SAM works closely with sales leadership, regional and territory teams, marketing, sustainability, product, customer experience, and other cross-functional partners to ensure Milliken shows up as a coordinated, strategic partner focused on long-term value creation. The goal of this role is to create measurable customer value, accelerate strategic account growth, and support overall revenue and profitability targets across assigned accounts.
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Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- Proven experience in strategic selling, account leadership, or business development in a commercial or B2B environment.
- Strong communication skills and executive presence, with the ability to engage multiple decision-maker levels.
- Demonstrated ability to lead and coordinate complex work across functions and regions.
- Proficiency in CRM systems and standard business applications (Excel, PowerPoint, Word, Salesforce or similar).
- Willingness to travel approximately 60% depending on business needs.
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