Most Loved Workplace® Certified Job

Member Experience Representative

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Remote, United States

Operations

About the Role

At Mochi Health, a Most Loved Workplace® certified employer in the Hospital & Health Care space, Personalized obesity medicine through expert telehealth care.

<div class="content-intro"><p>Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.</p>

<p>We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.</p>

<p>Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.</p>

<p>Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.</p></div><p><em data-renderer-mark="true">Remote — Texas | Temporary-to-Permanent</em></p>

<h3><strong>About the Role</strong></h3>

<p data-renderer-start-pos="656" data-local-id="98f981d13c7c">We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role — you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or close out requests.</p>

<p data-renderer-start-pos="1114" data-local-id="aebcba47e325">This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period.</p>

<ul>

<li data-renderer-start-pos="1389" data-local-id="6fb086daedfb">Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift</li>

<li data-renderer-start-pos="1507" data-local-id="c5dcfe713e0a">Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately</li>

<li data-renderer-start-pos="1628" data-local-id="bd5ec96d2cfe">Follow up via our secure patient portal after calls when written documentation or provider coordination is needed</li>

<li data-renderer-start-pos="1745" data-local-id="ddfe8147c653">Document patient interactions accurately in our systems after each call</li>

<li data-renderer-start-pos="1820" data-local-id="bd2d903c52f7">Escalate complex or clinical issues to the appropriate team per established protocols</li>

<li data-renderer-start-pos="1909" data-local-id="8728a7111fbb">Maintain Mochi's quality, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">HIPAA</span></span></span> compliance, and patient safety standards at all times</li>

</ul>

<ul>

<li data-renderer-start-pos="2013" data-local-id="a64e2e0aee94">1+ years of experience in a call center, phone support, or patient-facing customer service role</li>

<li data-renderer-start-pos="2112" data-local-id="05e115401fe3">Telehealth or healthcare experience is a strong plus</li>

<li data-renderer-start-pos="2168" data-local-id="625a10055a48">Spanish and English fluency is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range</li>

<li data-renderer-start-pos="2302" data-local-id="0123d0855ac7">Confident, warm, and clear on the phone — patients trust you quickly</li>

<li data-renderer-start-pos="2374" data-local-id="6dda63202cee">Organized and able to manage follow-up tasks across multiple patient interactions</li>

<li data-renderer-start-pos="2459" data-local-id="545fb529bea8">Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone</li>

<li data-renderer-start-pos="2557" data-local-id="6f65c3d6b7e4">Located in Texas — this role is remote but we are hiring in this state only at this time</li>

</ul>

<p data-renderer-start-pos="2649" data-local-id="6fe5a10df820"><strong data-renderer-mark="true">Schedule</strong></p>

<p data-renderer-start-pos="2659" data-local-id="bd9ca130b581">Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day — 8-2 PM CT or 2-8 CT:</p>

<li>

<p data-renderer-start-pos="2811" data-local-id="35e3dd2eb7cd"><strong data-renderer-mark="true">Day Shift:</strong> 8:00 AM – 2:00 PM CT, five days per week including rotating weekends</p>

</li>

<li>

<p data-renderer-start-pos="2894" data-local-id="3fdbe002e6fd"><strong data-renderer-mark="true">Evening Shift:</strong> 2:00 PM – 8:00 PM CT, five days per week including rotating weekends</p>

</li>

</ul>

<p data-renderer-start-pos="2981" data-local-id="f13612468d57">Weekend availability is strongly preferred.</p>

<p data-renderer-start-pos="3026" data-local-id="a1c5773c3bbb"><strong data-renderer-mark="true">Compensation</strong></p>

<div class="pm-table-wrapper" data-number-column="false" data-layout="default" data-autosize="false" data-table-local-id="14e83142-fe76-4279-bbff-5e3eb91e7ef6" data-table-width="760" data-vc="table-node-wrapper">Hourly Rate:</div>

<ul>

<li>English only $15/hr&nbsp;</li>

<li>Bilingual (English/Spanish) $17/hr</li>

<li>Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr</li>

</ul>

</div>

</div><div class="content-conclusion"><h3><strong>Workplace Policy</strong></h3>

<p>Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.</p>

<h3><strong>Equal Opportunity</strong></h3>

<p>Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.</p>

<h3 class="font-normal leading-normal"><strong>Candidate Privacy Notice</strong></h3>

<p class="font-normal leading-normal">Please review Mochi Health's Candidate Privacy Notice <a href="https://joinmochi.com/candidate-privacy-notice">here</a>.</p>

<h3><strong>Accommodations</strong></h3>

<p>Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.</p>

<p>If you need any assistance or accommodations due to a disability, please contact us at <strong>hr@joinmochi.com</strong>.</p></div>

Want to learn more about what it's like to work at Mochi Health? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

heart Patient Impact That Matters

users True Collaboration Across Functions

lightbulb Curiosity-Driven Problem Solving

zap Velocity and Grit

ear Listen First, Always

Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2025

Frequently Asked Questions About Working at Mochi Health

Common questions candidates ask about this role and Mochi Health's workplace

Mochi Health is a pioneer in obesity medicine, delivering personalized, clinically-backed care through a best-in-class telehealth platform. We empower patients with one-on-one virtual support, access to board-certified providers, dietitians, & proven pharmaceutical treatments—all tailored to the unique needs of each individual. With over 100 million people struggling with obesity and 15 million already using GLP-1 medications, the demand for expert, accessible care has never been greater. We believe our impact starts with our team. We’re building a mission-driven community of innovators, caregivers, & problem-solvers dedicated to transforming the way obesity is treated.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Mochi Health is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Healthcare Benefits, Retirement & Financial, Compensation & Rewards, Work Environment, Professional Development. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Patient Impact That Matters and True Collaboration Across Functions and Curiosity-Driven Problem Solving.

The company has committed to inclusive practices including: Patient-Centered Care Excellence and Clinical Integrity and Innovation.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2025.

Mochi Health currently has 18 open positions. They are hiring across departments like Data, Engineering, Finance. You can view all current openings at certcheck.mostlovedworkplace.com/companies/mochi-health/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Mochi Health's recruiting team for specific details on this role's process.