Most Loved Workplace® Certified JobTier 2 - Member Support Agent (Offshore - Philippines)
Most Loved Workplace® Certified JobAbout the Role
At PadSplit, a Most Loved Workplace® certified employer in the Real Estate space, Affordable housing solutions empowering the workforce, one room at a time.
PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members. Our principles are Care, Show it, Prove it, and we’ve been proving it through our actions since 2018. We are on a mission to change the world – one room at a time. Join us! Learn more about PadSplit here The Role We Need: As a member of the escalations team, you are considered a senior member of the Customer Experience organization. This role involves handling more complex or escalated inquiries that require a higher level of expertise and customer service finesse. Advocates in this position need to be proactive problem-solvers equipped with a strong understanding of our policies, procedures, and the unique needs of our members. By collaborating closely with other departments and utilizing feedback, they contribute to refining our support processes and enhancing the overall member experience. The Person We Are Looking For: The ideal person should have a knack for problem-solving, especially in situations that require thoughtful analysis and a careful approach. Exceptional communication skills are essential, as the role involves conveying information clearly and confidently to our members while resolving their issues. We're looking for someone who thrives in a collaborative environment, works well across teams, and can actively contribute to improving our support processes. Above all, the ideal candidate is committed to creating a positive experience that builds trust and satisfaction among our members.
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
PadSplit is a social impact company, structured as a public benefit corporation. Everything we do is led by our mission, vision, and guiding principles. Every interaction is built upon our core values. We hire and run our business daily on these tenets. Mission: Our mission is to help solve the affordable housing crisis, one room at a time, while leveraging housing as a vehicle for financial empowerment. Vision: To create a world-class marketplace that enables the quickest and most effective solutions for the affordable housing shortage for low-income earners Guiding Principles: Care: We know the importance of developing and maintaining respectful, love-centered relationships with our Community (members, owners, hosts, neighbors, employees). We do this by embodying empathy, radical optimism, intellectual curiosity, strong work ethic, compassionate directness, high integrity, and self awareness. Show It: We show our care in what we communicate and how we communicate with our Community. We do this by embodying empathy, radical optimism, compassionate directness, high integrity, and self awareness. Prove It : We execute on these communications through data-backed actions, we ensure that we always follow through, and we always take the high road. Core Values Compassionate Directness: Speaking up, giving feedback, disagreeing and surfacing problems immediately and doing it with compassion, empathy and understanding. High Integrity: Maintaining honesty, truthfulness, and accuracy in our words and actions. Optimism: Understanding the ‘bad’ and finding the ‘good’, even if we have to build the ‘good’ ourselves. Intellectual Curiosity: Asking questions, experimenting, and valuing knowledge and wisdom for its own sake. Strong Work Ethic: Working hard, working efficiently, and achieving the goals we set out to accomplish. Empathy: Being able to put ourselves in someone else's shoes and take action to mitigate a problem. Self Awareness: We are aware of both our strengths and our weaknesses and how they affect others.
Positive Vision for the Future
PadSplit is a social impact company, structured as a public benefit corporation. Everything we do is led by our mission, vision, and guiding principles. Every interaction is built upon our core values. We hire and run our business daily on these tenets. Mission: Our mission is to help solve the affordable housing crisis, one room at a time, while leveraging housing as a vehicle for financial empowerment. Vision: To create a world-class marketplace that enables the quickest and most effective solutions for the affordable housing shortage for low-income earners Guiding Principles: Care: We know the importance of developing and maintaining respectful, love-centered relationships with our Community (members, owners, hosts, neighbors, employees). We do this by embodying empathy, radical optimism, intellectual curiosity, strong work ethic, compassionate directness, high integrity, and self awareness. Show It: We show our care in what we communicate and how we communicate with our Community. We do this by embodying empathy, radical optimism, compassionate directness, high integrity, and self awareness. Prove It : We execute on these communications through data-backed actions, we ensure that we always follow through, and we always take the high road. Core Values Compassionate Directness: Speaking up, giving feedback, disagreeing and surfacing problems immediately and doing it with compassion, empathy and understanding. High Integrity: Maintaining honesty, truthfulness, and accuracy in our words and actions. Optimism: Understanding the ‘bad’ and finding the ‘good’, even if we have to build the ‘good’ ourselves. Intellectual Curiosity: Asking questions, experimenting, and valuing knowledge and wisdom for its own sake. Strong Work Ethic: Working hard, working efficiently, and achieving the goals we set out to accomplish. Empathy: Being able to put ourselves in someone else's shoes and take action to mitigate a problem. Self Awareness: We are aware of both our strengths and our weaknesses and how they affect others.
Alignment of Values
Atticus LeBlanc founded PadSplit and intentionally structured it as a public benefit corporation. He wanted to start PadSplit to leave a legacy of good in the world and to help people who often lack choices and access.
Respect
PadSplit is a social impact company, structured as a public benefit corporation. Everything we do is led by our mission, vision, and guiding principles. Every interaction is built upon our core values. We hire and run our business daily on these tenets. Mission: Our mission is to help solve the affordable housing crisis, one room at a time, while leveraging housing as a vehicle for financial empowerment. Vision: To create a world-class marketplace that enables the quickest and most effective solutions for the affordable housing shortage for low-income earners Guiding Principles: Care: We know the importance of developing and maintaining respectful, love-centered relationships with our Community (members, owners, hosts, neighbors, employees). We do this by embodying empathy, radical optimism, intellectual curiosity, strong work ethic, compassionate directness, high integrity, and self awareness. Show It: We show our care in what we communicate and how we communicate with our Community. We do this by embodying empathy, radical optimism, compassionate directness, high integrity, and self awareness. Prove It : We execute on these communications through data-backed actions, we ensure that we always follow through, and we always take the high road. Core Values Compassionate Directness: Speaking up, giving feedback, disagreeing and surfacing problems immediately and doing it with compassion, empathy and understanding. High Integrity: Maintaining honesty, truthfulness, and accuracy in our words and actions. Optimism: Understanding the ‘bad’ and finding the ‘good’, even if we have to build the ‘good’ ourselves. Intellectual Curiosity: Asking questions, experimenting, and valuing knowledge and wisdom for its own sake. Strong Work Ethic: Working hard, working efficiently, and achieving the goals we set out to accomplish. Empathy: Being able to put ourselves in someone else's shoes and take action to mitigate a problem. Self Awareness: We are aware of both our strengths and our weaknesses and how they affect others.
Killer Outcomes
PadSplit is a social impact company, structured as a public benefit corporation. Everything we do is led by our mission, vision, and guiding principles. Every interaction is built upon our core values. We hire and run our business daily on these tenets. Mission: Our mission is to help solve the affordable housing crisis, one room at a time, while leveraging housing as a vehicle for financial empowerment. Vision: To create a world-class marketplace that enables the quickest and most effective solutions for the affordable housing shortage for low-income earners Guiding Principles: Care: We know the importance of developing and maintaining respectful, love-centered relationships with our Community (members, owners, hosts, neighbors, employees). We do this by embodying empathy, radical optimism, intellectual curiosity, strong work ethic, compassionate directness, high integrity, and self awareness. Show It: We show our care in what we communicate and how we communicate with our Community. We do this by embodying empathy, radical optimism, compassionate directness, high integrity, and self awareness. Prove It : We execute on these communications through data-backed actions, we ensure that we always follow through, and we always take the high road. Core Values Compassionate Directness: Speaking up, giving feedback, disagreeing and surfacing problems immediately and doing it with compassion, empathy and understanding. High Integrity: Maintaining honesty, truthfulness, and accuracy in our words and actions. Optimism: Understanding the ‘bad’ and finding the ‘good’, even if we have to build the ‘good’ ourselves. Intellectual Curiosity: Asking questions, experimenting, and valuing knowledge and wisdom for its own sake. Strong Work Ethic: Working hard, working efficiently, and achieving the goals we set out to accomplish. Empathy: Being able to put ourselves in someone else's shoes and take action to mitigate a problem. Self Awareness: We are aware of both our strengths and our weaknesses and how they affect others.
What It's Like to Work Here
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