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Virtual Veterinary Receptionist

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92% of candidates apply because they are a Most Loved Workplace®
Charlotte, NC
Virtual Care
Full-time

About the Role

At Petfolk, a Most Loved Workplace® certified employer in the Veterinary space, Veterinary care that puts you and your pet at the center of a care community.

Petfolk is reimagining pet care. Our mission is simple: improve the health and happiness of pets, their parents, and the veterinary professionals who serve them. Through innovative technology, modern design, and compassionate service, we're building the future of veterinary care, and we want you on our team! We're looking for a Remote Veterinary Customer Support Specialist to join our Virtual Care team. In this full-time role, you'll deliver outstanding support to pet parents and veterinary teams via phone, text, and email - all from the comfort of your home.

Want to learn more about what it's like to work at Petfolk? View our full profile.

Requirements

  • 1+ year of veterinary customer service experience (required)
  • Comfortable working remotely in a fast-paced, startup environment
  • Strong written and verbal communication skills
  • High-speed internet, quiet home workspace, and tech-savvy mindset
  • Availability for a full-time schedule (4 x 10-hour shifts/week) including rotating weekends
  • Available during 8 AM – 9 PM EST
  • Reside in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX

Benefits

  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off (PTO)
  • 401(k) with company match
  • Career growth opportunities with a mission-driven team

Prefer to apply on the company's career site?

View Original Posting
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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

heart Medicine-First Mindset
users Genuine Connection & Recognition
trending-up Shared Success & Growth
target Intentional Culture Building
check-circle Pride in Purpose
Certified for: Most Loved Workplace Most Loved Workplaces® 2026

Frequently Asked Questions About Working at Petfolk

Common questions candidates ask about this role and Petfolk's workplace

Petfolk is veterinary care that puts you and your pet at the center of a care community. Founded and led by expert vets, we’ve made everything about pet care more clear and convenient, empowering you to make the best decisions for your best friend. With scheduled on-site visits and middle-of-the-night telehealth, Petfolk is with you every step of the journey.

Please review the specific job listing or contact Petfolk's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Petfolk is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Compensation & Equity, Work-Life Support, Career Growth, Wellness & Culture. For this role specifically, benefits include: Medical, Dental, and Vision Insurance, Generous Paid Time Off (PTO), 401(k) with company match, Career growth opportunities with a mission-driven team. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Medicine-First Mindset and Genuine Connection & Recognition and Shared Success & Growth.

The company has committed to inclusive practices including: Medicine Leads Every Decision and True Shared Ownership.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026.

Petfolk currently has 2 open positions. They are hiring across departments like Virtual Care. You can view all current openings at certcheck.mostlovedworkplace.com/companies/petfolk/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Petfolk's recruiting team for specific details on this role's process.

Apply for Virtual Veterinary Receptionist

Submit your application directly to the Petfolk team. Let them know why you'd be a great addition to their loved place to work.

Petfolk

Petfolk

Veterinary
1489 W. Palmetto Park Road, Suite 500 | Boca Raton, FL, 33486
Most Loved Workplace® Certified Job
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