Most Loved Workplace® Certified JobMember Service Representative
Most Loved Workplace® Certified JobAbout the Role
At Shared Service Solutions, LLC, a Most Loved Workplace® certified employer in the Financial Services space, World-class shared services enriching credit union members and employees.
Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers. Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment. Specializes in either digital, cards, or loans-related queue and processes related transactions.
Want to learn more about what it's like to work at Shared Service Solutions, LLC? View our full profile.
Requirements
- 6 months of experience in customer service is preferred.
- Excellent written and verbal communication.
- Thrives in a fast-paced customer service environment.
- Must be highly organized and detail oriented.
- Ability to work independently and prioritize work effectively.
- Ability to navigate and utilize multiple platforms/computer software simultaneously.
- Experience in a remote work environment with dual monitors is a plus.
- Works well in a structured and procedure driven position.
Benefits
- Medical, Dental, & Vision
- Supplemental Benefits (Cigna—Accidental Injury, Critical Illness, & Hospital Care)
- Flexible Spending Accounts (Dependent & Health)
- Employer Paid Life Insurance, Disability Insurance & Employee Assistance Program
- Health Advocate Support, Medicare Assistance, & Life Mart Shopping Membership
- Retirement Savings Program with Employer Match (401K)
- Generous PTO Policy/Holidays
- Continued Learning & Development Training
- Credit Union Membership & Discounts
- Free Parking
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Submit your application directly to the Shared Service Solutions, LLC team. Let them know why you'd be a great addition to their loved place to work.
