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Technical Operations Lead

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USA - East
Full-time
This position may no longer be active.View all open positions at Spotify

About the Role

At Spotify, a Most Loved Workplace® certified employer in the Entertainment space, Unlock human creativity and connect billions to the world's greatest music.

We are looking for a Technical Support Operations Lead to partner closely with our vendor Technical Support teams. These teams support advertisers, sales partners, and internal stakeholders by resolving bugs, incidents, and platform issues. In this role, you’ll handle escalations, support day-to-day operations, and help build a high-quality technical support function. You’ll act as a bridge between customers and engineering, helping resolve issues efficiently and improving the overall support experience.

Want to learn more about what it's like to work at Spotify? View our full profile.

Requirements

  • You have 5+ years of experience in technical support operations, solutions engineering, technical program management, or a similar role
  • You have experience working with global vendor support teams across multiple time zones
  • You bring strong technical knowledge, including familiarity with ad serving, pixels, conversion tracking, APIs, debugging tools, and web technologies such as HTML and JavaScript
  • You can interpret technical documentation, bug reports, and engineering tickets, and translate them into clear guidance for a range of audiences
  • You take a proactive approach to identifying patterns, solving problems, and improving processes
  • You are detail-oriented and organized, with a focus on maintaining high-quality documentation and workflows
  • You communicate clearly and collaborate effectively across technical and non-technical teams

Benefits

  • Health insurance
  • Six-month paid parental leave
  • 401(k) retirement plan
  • Monthly meal allowance
  • 23 paid days off
  • Paid flexible holidays
  • Paid sick leave

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

music Creative Courage
users Band Mentality Collaboration
heart Sincere Connection
zap Velocity with Purpose
globe Global Belonging
target Meaningful Impact
Certified for: Most Loved Workplace Most Loved Workplaces® 2025, Most Loved Workplace Most Loved Workplaces® 2021

Frequently Asked Questions About Working at Spotify

Common questions candidates ask about this role and Spotify's workplace

Our mission is to unlock the potential of human creativity by giving a million creators the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Spotify transformed music listening forever when it launched in Sweden in 2008. Today, Spotify is the most popular global audio streaming service that has over 10 million creators with almost half a billion fans across 184 countries and markets.

Please review the specific job listing or contact Spotify's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Spotify is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Family & Time Off, Financial & Equity, Work Experience. For this role specifically, benefits include: Health insurance, Six-month paid parental leave, 401(k) retirement plan, Monthly meal allowance, 23 paid days off, Paid flexible holidays, Paid sick leave. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Creative Courage and Band Mentality Collaboration and Sincere Connection.

The company has committed to inclusive practices including: Foster a Culture of Trust and Transparency and Empower Creative Innovation and Bold Risk-Taking.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2025 and Most Loved Workplace Most Loved Workplaces® 2021.

Spotify currently has 20 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/spotify/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Spotify's recruiting team for specific details on this role's process.

Apply for Technical Operations Lead

Submit your application directly to the Spotify team. Let them know why you'd be a great addition to their loved place to work.

Spotify

Spotify

Entertainment
Regeringsgatan 19, Stockholm, Sweden
Most Loved Workplace® Certified Job
View Company Profile

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