Most Loved Workplace® Certified Job

Product Lead, Support Experience

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Seattle, Washington, United States

4900 Support Eng & PM

This position may no longer be active.View all open positions at Stripe

About the Role

At Stripe, a Most Loved Workplace® certified employer in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h3><strong>About</strong> Stripe</h3>

<p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p>

<h3><strong>About</strong> the <strong>team</strong></h3>

<p>The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.&nbsp;<br><br></p>

<p>As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.</p>

<p>You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals.</p>

<h3>Responsibilities</h3>

<ul>

<li>Own and drive the product roadmap for the future of conversational AI and human support at Stripe</li>

<li>Shape strategy, steer product requirements, and hold

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Lightbulb Problem-Solving Excellence

Globe Global Perspective

Users Customer Obsession

Zap Ownership Mentality

Target Long-term Thinking

Frequently Asked Questions About Working at Stripe

Common questions candidates ask about this role and Stripe's workplace

Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.

Please review the specific job listing or contact Stripe's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Stripe is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Lifestyle, Learning & Development, Work Environment. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Problem-Solving Excellence and Global Perspective and Customer Obsession.

The company has committed to inclusive practices including: Invest in Growth and Development and Foster Psychological Safety and Inclusion.

Stripe has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Stripe currently has 729 open positions. They are hiring across departments like 8611 Security Analytics, 1654 Account Executives (AI), 1653 Startups - Account Executives (NA). You can view all current openings at certcheck.mostlovedworkplace.com/companies/stripe/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Stripe's recruiting team for specific details on this role's process.