Most Loved Workplace® Certified Job

Technical Account Manager

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92% of candidates apply because they are a Most Loved Workplace®

Mexico City

4130 Technical Account Management, Support & Services - AMER

This position may no longer be active.View all open positions at Stripe

About the Role

At Stripe, a Most Loved Workplace® certified employer in the Financial Services space, Economic infrastructure for the internet, powering ambitious businesses globally..

<h3>About Stripe</h3>

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

<h3>About the team</h3>

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

Strategically support Stripe’s largest and most complex users.

Responsibilities

<ul>

<li style="font-weight: 400;">Provide a gold standard experience to your assigned accounts’ key stakeholders </li>

<li style="font-weight: 400;">Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development </li>

<li style="font-weight: 400;">Foster long term user relationships that grow loyalty to Stripe and Stripe products </li>

<li style="font-weight: 400;">Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion </li>

<li style="font-weight: 400;">Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe </li>

<li style="font-weight: 400;">Lead user facing meetings both in person and through video chat </li>

<li style="font-weight: 400;">Collaborate on the continued design of this support offering </li>

<li style="font-weight: 400;">Create user-facing content for long term solutions</li>

</ul>

We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

<ul>

<li style="font-weight: 400;">5+ years experience in enterprise level client-facing work </li>

<li style="font-weight: 400;">Strong product sense and energized by the challenge of solving difficult user related problems </li>

<li style="font-weight: 400;">Strong written and verbal communication skills </li>

<li style="font-weight: 400;">Ability to lead complex integration conversations in a highly consultative and proactive manner </li>

<li style="font-weight: 400;">Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers </li>

<li style="font-weight: 400;">Familiarity with SQL and comfort building basic queries and modifying more complex ones </li>

<li style="font-weight: 400;">Strong technical troubleshooting skills and experience interfacing with technical teams </li>

<li style="font-weight: 400;">Adept client relationship management skills </li>

<li style="font-weight: 400;">Ability to engage in business-level and technical conversations at multiple levels of the organization</li>

</ul>

<h3>Preferred qualifications</h3>

<ul>

<li>Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes</li>

<li>Experience practicing in small to medium scale project management </li>

<li>Strong organizational skills and self-starting mindset</li>

<li>Experience with tools like Postman, xCode, Python, Webhooks, and ETL&nbsp;</li>

<li>Experience in the payments industry</li>

</ul>

Want to learn more about what it's like to work at Stripe? View our full profile.

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Lightbulb Problem-Solving Excellence

Globe Global Perspective

Users Customer Obsession

Zap Ownership Mentality

Target Long-term Thinking

Frequently Asked Questions About Working at Stripe

Common questions candidates ask about this role and Stripe's workplace

Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.

Please review the specific job listing or contact Stripe's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Stripe is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Lifestyle, Learning & Development, Work Environment. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Problem-Solving Excellence and Global Perspective and Customer Obsession.

The company has committed to inclusive practices including: Invest in Growth and Development and Foster Psychological Safety and Inclusion.

Stripe has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Stripe currently has 490 open positions. They are hiring across departments like 1650 AI GTM Strategy & Solutions, 1195 Account Executives (APAC), 1175 Enterprise - Account Executives (NA). You can view all current openings at certcheck.mostlovedworkplace.com/companies/stripe/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Stripe's recruiting team for specific details on this role's process.