Most Loved Workplace® Certified JobCUSTOMER SERVICE REP. - Remote
Most Loved Workplace® Certified JobAbout the Role
At Towne Mortgage Company, a Most Loved Workplace® certified employer in the Finance space, Making homeownership dreams real through trusted mortgage solutions and family-centered culture..
Towne Mortgage Family of Companies has more than 40 years of experience in the mortgage industry as a multi-channel, national mortgage lender. We have an opening on our Customer Service team, and we are looking for the right person to join our award-winning company. When you choose to work at Towne, you join more than a mortgage company; you become part of the Towne family! Our culture encourages you to show up for the job and stay for your career! Position Overview: The Customer Service Representative receives and processes telephone calls and service requests from customers regarding mortgage and escrow accounts. Is responsible for appropriately resolving customer inquiries regarding mortgage loan servicing, escrow accounts, billing, and payment processing. Escalates more complex problems to leadership for review and resolution. Promotes Towne Mortgage customer service standards by demonstrating an understanding of the mortgage process and account information, researching and reviewing sources to ensure accuracy, and responding to customer inquiries. The schedule for this position is 9 a.m. - 6 p.m. or 10 a.m. to 7 p.m. EST. Possible rotating Saturdays. This position is remote.
Want to learn more about what it's like to work at Towne Mortgage Company? View our full profile.
Requirements
- Three years’ broad mortgage servicing experience; escrow experience a must!
- Demonstrated knowledge of the end-to-end mortgage process
- One year of experience in a high-volume call center environment
- Demonstrated proficiency in common mortgage industry business support tools and financial services technology
- Working knowledge of and demonstration of 'best-in-class' customer service practices and principles
- Excellent verbal and written communication skills.
- Strong customer relations disposition and interpersonal skills.
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Apply for CUSTOMER SERVICE REP. - Remote
Submit your application directly to the Towne Mortgage Company team. Let them know why you'd be a great addition to their loved place to work.
