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CX Strategy Director

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92% of candidates apply because they are a Most Loved Workplace®
New York, NY

About the Role

At Wellcom, a Most Loved Workplace® certified employer in the Advertising/Marketing/Public Relations space, Closing the gap between creative and production for 20 years.

thelab is looking for a strategic leader who can complement creative vision with logic, rigor, and data-driven thinking. As Director of CX Strategy, you'll own the foundation of how we approach customer experience: translating business goals and customer insights into clear direction, managing our product roadmap from a design perspective, and confidently representing our design thinking to clients and stakeholders.

Want to learn more about what it's like to work at Wellcom? View our full profile.

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Zap Creative Meets Practical
Users Genuine Collaboration
Heart Care for People
Lightbulb Conscious Thinking
Target Efficiency with Excellence
Globe Inclusive and Diverse
Certified for: Most Loved Workplace Most Loved Workplaces® 2026

Frequently Asked Questions About Working at Wellcom

Common questions candidates ask about this role and Wellcom's workplace

We’re closing the gap between creative and production. And with 20 years of integrated production experience, we’re equipped to make it happen. We turn brand concepts into exciting and engaging content that is relevant and specific to each consumer segment. By consciously designing our creative to be maximized across channels, the work we create is both scalable and efficient.

Please review the specific job listing or contact Wellcom's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Wellcom is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Work-Life Balance, Professional Development, Financial Benefits, Community & Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Creative Meets Practical and Genuine Collaboration and Care for People.

The company has committed to inclusive practices including: Invest in Our People's Growth and Foster a Collaborative and Inclusive Culture.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026.

Wellcom currently has 5 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/wellcom/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Wellcom's recruiting team for specific details on this role's process.

Apply for CX Strategy Director

Submit your application directly to the Wellcom team. Let them know why you'd be a great addition to their loved place to work.

Wellcom

Wellcom

Advertising/Marketing/Public Relations
175 Pearl St. 8th Floor Brooklyn, NY
Most Loved Workplace® Certified Job
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