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Customer Service Specialist

MLW LogoMost Loved Workplace® Certified Job
92% of candidates apply because they are a Most Loved Workplace®
Charlotte, NC
Full-time

About the Role

At West Shore Home, a Most Loved Workplace® certified employer in the Construction space, Bringing Happiness to Every Home with Technology-Enabled Remodeling.

As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch. You will be responsible for providing a 5-star experience, diagnosing product problems, and scheduling service visits for all customers that require post-installation services.

Want to learn more about what it's like to work at West Shore Home? View our full profile.

Requirements

  • A passion for building relationships.
  • A desire to work independently, efficiently, and with high accountability.
  • A proven track record of success in customer service-related roles.

Benefits

  • Paid training
  • Referral program
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Employee discount
  • Vision insurance
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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

heart-handshake Customer-Centric Innovation
users People-First Leadership
handshake Trust and Accountability
target Growth Mindset Culture
flag Purpose-Driven Impact
Certified for: Most Loved Workplace Most Loved Workplaces® 2026

Frequently Asked Questions About Working at West Shore Home

Common questions candidates ask about this role and West Shore Home's workplace

West Shore Home®, headquartered in Mechanicsburg, PA., is a leading technology-enabled home remodeling services provider with an expanding national footprint. Founded in 2006, West Shore Home’s national brand promise is Bringing Happiness to Every Home® by delivering a fast, easy and convenient home remodeling experience. From the first phone call to the final installation, customers have a streamlined experience and associate the West Shore Home brand with consistent high quality, transparency, and trust. For additional information visit westshorehome.com.

Please review the specific job listing or contact West Shore Home's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

West Shore Home is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Financial Security, Work-Life Balance, Career Development, Unique Perks. For this role specifically, benefits include: Paid training, Referral program, Health insurance, 401(k) matching, Paid time off, Employee discount, Vision insurance. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Customer-Centric Innovation and People-First Leadership and Trust and Accountability.

The company has committed to inclusive practices including: Empower Our People and Live Our Core Values Daily.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026.

West Shore Home currently has 7 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/west-shore-home/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact West Shore Home's recruiting team for specific details on this role's process.

Apply for Customer Service Specialist

Submit your application directly to the West Shore Home team. Let them know why you'd be a great addition to their loved place to work.

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