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Promodiser - Ace Hardware Nepo Mall Angeles

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92% of candidates apply because they are a Most Loved Workplace®
Angeles, Philippines
Full-time

About the Role

At Ace Hardware, a Most Loved Workplace® certified employer in the Retail space, The Helpful Hardware Folks™ for 100 years, supporting local communities worldwide..

Position Purpose: The IT Analyst is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Provide first-line IT support by actively monitoring and responding to tickets with urgency and prioritization. Deliver hands-on and remote support for end users across office and production environments. Support multi-site operations (Buffalo Grove, Vernon Hills, Ravenswood). Troubleshoot hardware, software, network, and peripheral issues. Manage incidents and service requests through resolution with strong time management. Collaborate with internal IT teams and vendors to drive issues to resolution. Assist with local IT projects (deployments, upgrades, site initiatives). Create and maintain IT documentation and knowledge base articles. Train and support end users through 1:1 sessions and group training. Ownership of project through life cycle.

Want to learn more about what it's like to work at Ace Hardware? View our full profile.

Requirements

  • 3+ years IT support / help desk experience
  • Experience supporting multi-site environment
  • ACUC User Account Management, unlocking accounts, resetting passwords
  • Support Microsoft OS, Office software
  • PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience)
  • Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers)
  • Software installation via media or deployment software
  • Identify wLAN vs LAN and Client vs Server related issues effectively
  • Video Conference equipment support
  • Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets)
  • Structured, analytical, and problem-solving abilities
  • Effective verbal, presentation, written and listening communication skills
  • Reliable transportation (required for site travel)
  • Manufacturing experience or MSP level support
  • High School Diploma or equivalent
  • Experience working in a virtual environment
  • Microsoft back and front office suite certification
  • College degree preferred

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Users Community Roots & Local Empowerment
Heart Genuine Care & Human Connection
Zap Going the Extra Mile
Handshake Integrity & Trustworthiness
Lightbulb Continuous Excellence & Growth
Award Collaborative Teamwork
Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2024

Frequently Asked Questions About Working at Ace Hardware

Common questions candidates ask about this role and Ace Hardware's workplace

For 100 years, Ace Hardware has been a part of local communities and known as the place with the Helpful Hardware Folks™. Ace has nearly 6,000 stores around the world, with the majority of those stores independently owned and operated by local entrepreneurs. Our Corporate and Distribution Center teams exist to support these local owners with products, services, and operating methods to continue providing the best, most helpful hardware store experience on the planet.

Please review the specific job listing or contact Ace Hardware's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Ace Hardware is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Compensation & Time Off, Health & Wellness, Career Development, Retirement & Financial, Community & Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Community Roots & Local Empowerment and Genuine Care & Human Connection and Going the Extra Mile.

The company has committed to inclusive practices including: Empower Local Entrepreneurs and Live Our Values Daily.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2024.

Ace Hardware currently has 7 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/ace-hardware/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Ace Hardware's recruiting team for specific details on this role's process.

Apply for Promodiser - Ace Hardware Nepo Mall Angeles

Submit your application directly to the Ace Hardware team. Let them know why you'd be a great addition to their loved place to work.

Ace Hardware

Ace Hardware

Retail
Ace Hardware 2915 Jorie Blvd. Oak Brook, IL 60523
Most Loved Workplace® Certified Job
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