Senior Risk Tools & Automation Lead

Remote, India

Community Support

About the Role

At Airbnb in the Travel & Hospitality space, Belong Anywhere: Connect Through Travel, Community, and Trust.

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><h3><strong>About Airbnb</strong></h3>

<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to millions of hosts who have welcomed guests in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p>

<h3><strong>The Community You Will Join</strong></h3>

<p>The Payments Risk Operations team protects Airbnb's guests, hosts, and the platform from fraud, financial loss, and abuse. Our investigators and agents review high-risk activity every day, and the quality of their tools directly shapes the speed, accuracy, and consistency of every decision they make. You will join a team of operators, analysts, and program leaders who partner closely with Platform, Engineering, Data Science, Design, and Legal to keep our community safe.</p>

<h3><strong>The Difference You Will Make</strong></h3>

<p>As the Senior Risk Tools &amp; Automation Lead, you will own the end-to-end agent experience for risk and fraud operations. You will define what our investigators need, design and conceptualize the next generation of the risk workbench, and drive automation through process efficiencies and AI. You will be the voice of the agent in tooling decisions and the bridge betwe

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What It's Like to Work at Airbnb

What It's Like to Work Here

Globe Global Belonging Mindset

Heart Empathy-Driven Problem Solving

Lightbulb Creative Risk-Taking

Users Community-First Mentality

Zap Ownership and Accountability

Frequently Asked Questions About Working at Airbnb

Common questions candidates ask about this role and Airbnb's workplace

Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Airbnb is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Travel & Flexibility, Health & Wellness, Family & Support, Professional Development, Financial & Equity. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Global Belonging Mindset and Empathy-Driven Problem Solving and Creative Risk-Taking.

The company has committed to inclusive practices including: Mission-Driven Culture and Genuine Flexibility and Trust.

Airbnb has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Airbnb currently has 205 open positions. They are hiring across departments like Community Support, Legal, Financial Planning and Analysis. You can view all current openings at certcheck.mostlovedworkplace.com/companies/airbnb/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Airbnb's recruiting team for specific details on this role's process.