Most Loved Workplace® Certified Job

Senior Analyst, Frontline Performance

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

United States

Trust and Safety

About the Role

At Airbnb, a Most Loved Workplace® certified employer in the Travel & Hospitality space, Belong Anywhere: Connect Through Travel, Community, and Trust.

<div class="content-intro">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</div>The Community You Will Join:&nbsp;

Fraud &amp; Safety Delivery (FSD) is at the heart of keeping Airbnb safe for the millions of hosts and guests who trust our platform every day. As part of Global Operations, FSD reviews and resolves potential fraud and safety cases across the full user lifecycle, with internal and partner specialists operating 24/7 across the globe.

You'll sit in Frontline Operations, working alongside the operations managers who run our frontline teams, including the vendor teams who deliver alongside us. Your closest partners are Advanced Analytics, Capacity Planning, Quality Analytics, Business Intelligence and Tools Support.

The Difference You Will Make:

Right now, when a frontline metric moves, it takes several teams and several days to work out why, and the answer often arrives after the moment to act on it has passed. This role changes that. You will be the single accountable answer on specialist-driven performance for Frontline Operations: what moved, which specialists, queues, vendors or sites it came from, and what we should do about it.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Globe Global Belonging Mindset

Heart Empathy-Driven Problem Solving

Lightbulb Creative Risk-Taking

Users Community-First Mentality

Zap Ownership and Accountability

Frequently Asked Questions About Working at Airbnb

Common questions candidates ask about this role and Airbnb's workplace

Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide

Please review the specific job listing or contact Airbnb's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Airbnb is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Travel & Flexibility, Health & Wellness, Family & Support, Professional Development, Financial & Equity. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Global Belonging Mindset and Empathy-Driven Problem Solving and Creative Risk-Taking.

The company has committed to inclusive practices including: Mission-Driven Culture and Genuine Flexibility and Trust.

Airbnb has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Airbnb currently has 154 open positions. They are hiring across departments like Business Development, Legal, Financial Planning and Analysis. You can view all current openings at certcheck.mostlovedworkplace.com/companies/airbnb/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Airbnb's recruiting team for specific details on this role's process.