Customer Service Partner Operations Manager, Mandarin Speaking (Singapore Based)

Singapore

Community Support

About the Role

At Airbnb in the Travel & Hospitality space, Belong Anywhere: Connect Through Travel, Community, and Trust.

<div class="content-intro">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</div>Fluency in Mandarin and English is required. Visa sponsorship is not available.

Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila.

<ul>

<li>Singapore: Apply on this page</li>

<li>Tokyo: Apply <a href="https://careers.Airbnb.com/positions/8172734/">here</a></li>

<li>Seoul:Apply <a href="https://careers.Airbnb.com/positions/8172732/">here</a></li>

<li>Manila: Apply <a href="https://careers.Airbnb.com/positions/8172735/">here</a></li>

</ul>

&nbsp;

The Role

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin.&nbsp; The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management.&nbsp;

The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing.&nbsp; The

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What It's Like to Work at Airbnb

What It's Like to Work Here

Globe Global Belonging Mindset

Heart Empathy-Driven Problem Solving

Lightbulb Creative Risk-Taking

Users Community-First Mentality

Zap Ownership and Accountability

Frequently Asked Questions About Working at Airbnb

Common questions candidates ask about this role and Airbnb's workplace

Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide

Please review the specific job listing or contact Airbnb's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Airbnb is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Travel & Flexibility, Health & Wellness, Family & Support, Professional Development, Financial & Equity. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Global Belonging Mindset and Empathy-Driven Problem Solving and Creative Risk-Taking.

The company has committed to inclusive practices including: Mission-Driven Culture and Genuine Flexibility and Trust.

Airbnb has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Airbnb currently has 173 open positions. They are hiring across departments like Business Development, Legal, Financial Planning and Analysis. You can view all current openings at certcheck.mostlovedworkplace.com/companies/airbnb/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Airbnb's recruiting team for specific details on this role's process.