Senior Manager, Field Operations

At Airbnb, a Most Loved Workplace® certified employer in the Travel & Hospitality space, Belong Anywhere: Connect Through Travel, Community, and Trust.

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><strong>The Community You Will Join: </strong></p>

<p>The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.</p>

<p><strong>The Difference You Will Make:</strong></p>

<p>In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Mexico, Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.</p>

<p><strong>A Typical Day: </strong></p>

<ul>

<li><strong>Lead and inspire</strong> a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.</li>

<li><strong>Partner closely with the Country Manager</strong> to execute country strategic plans, ensuring alignment between local market execution and national business priorities.</li>

<li><strong>Design and lead territory-level strategies</strong> for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.</li>

<li><strong>Experiment boldly </strong>to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across MexicoCCA and beyond.</li>

<li><strong>Collaborate cross-functionally</strong> with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.</li>

<li><strong>Monitor and own business performance</strong>, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.</li>

<li><strong>Identify market trends and opportunities</strong>, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.</li>

<li><strong>Coach and develop talent</strong>, building a high-performing team culture that values experimentation, accountability, and continuous growth.</li>

</ul>

<p><strong>Your Expertise:</strong></p>

<ul>

<li><strong>14+ years of experience</strong> in global operations, business development, or marketplace management, with <strong>5+ years in a people-leadership role</strong> managing and scaling teams.</li>

<li>Deep market expertise and strong understanding of the <strong>MexicoCCA travel and hospitality landscape</strong>, with experience driving local growth and community engagement.</li>

<li>A combination of <strong>operational</strong> <strong>and commercial, public speaking and marketing skills</strong> that will allow you to acquire supply across multiple channels.</li>

<li>A <strong>bold, compassionate, and action-oriented leader</strong> with a <strong><em>strong bias for action</em></strong> and a proven ability to develop, coach, and empower high-performing teams.</li>

<li><strong>Analytical and strategic thinker</strong> who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.</li>

<li>Proven ability to <strong>influence product, policy, and cross-functional teams</strong> to unlock new revenue streams and improve host and market performance.</li>

<li>Skilled at leveraging tools, dashboards, and analytics to <strong>assess performance, identify trends, and drive accountability.</strong></li>

<li>Demonstrated success in <strong>achieving strong results through others</strong>, including effective performance management and development of emerging leaders.</li>

<li>Known for creating a <strong>positive, driven, and inclusive team culture</strong> grounded in collaboration, transparency, and continuous improvement.</li>

<li>Recognized as a <strong>go-to leader</strong> who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.</li>

<li>Highly organized and adept at <strong>leading multiple initiatives simultaneously</strong>, turning strategy into action and results.</li>

<li>Previous experience <strong>growing supply and building partnerships with community and host groups</strong> is highly valued.</li>

</ul>

<p><strong>Your Location:</strong></p>

<p>This position needs to be based in Mexico City, ideally within commuting distance of our office.</p>

<p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>Our Commitment To Inclusion & Belonging:</strong></span></p>

<p><span style="font-family: arial, helvetica, sans-serif; color: #000000;">Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);">How We'll Take Care of You:</span></strong></span></p>

<p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  </p></div><div class="title">Mexico Monthly Pay Range</div><div class="pay-range"><span>$191,666.67</span><span class="divider">—</span><span>$237,500 MXN</span></div></div></div>

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