Most Loved Workplace® Certified JobBanking Specialist IV
Most Loved Workplace® Certified JobAbout the Role
At Amerant Bank, a Most Loved Workplace® certified employer in the Financial Services space, Florida's Bank of Choice, Serving Communities with Excellence and Care.
This position requires consistently meeting or exceeding sales goals as defined by management. Achieve outbound conversation expectations as defined by management. Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. Take an active role in educating our customers on other banking channels to meet their needs. Responsible for learning and maintaining knowledge of Bank’s products and services. Participate in business development activities in support of the banking center market development activities as requested. As a Banking Specialist IV, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers. May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels. Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards. Adhered to defined career wear standards.
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
...they are empowered to provide customers with the right products, services, and advice to meet their needs. By focusing on delivering high-quality solutions and maintaining a customer-first approach, employees feel a sense of pride and accomplishment in the work they do. Amerant Bank’s commitment to treating everyone with fairness and respect fosters a workplace culture where collaboration and mutual support thrive. Team members know they are part of a team that values innovation, efficiency, and quality, which motivates them to continuously strive for excellence and go above and beyond to exceed expectations. These shared principles and a strong sense of purpose give team members confidence in Amerant Bank’s direction and their ability to make a meaningful impact, driving their optimism for the future.
Positive Vision for the Future
...we foster an environment where mutual respect, accountability, and innovation thrive. By providing employees with the tools and support needed to succeed, we ensure they can deliver the right products, services, and advice to meet our customers’ needs. We believe in treating everyone with fairness and respect, creating a workplace culture where individuals feel valued and included.
Alignment of Values
Our Chairman and CEO, Jerry Plush, walks the talk by having an all-encompassing approach to our customers, community, and team members. He is committed to driving our strategic efforts forward by having a high-touch approach to team members and communicating via organization-wide meetings, corporate communications, social gatherings, and town halls. Jerry shows genuine care for our team members by ensuring we have a competitive employee value proposition, an excellent benefits package, and many internal growth opportunities.
Respect
...fostering open communication and creating an environment where feedback is actively encouraged and appreciated. By treating everyone as we expect to be treated, we create a space where team members feel comfortable sharing their thoughts, knowing their input will be taken seriously. Through collaboration, mutual accountability, and a commitment to doing what is right, we maintain a culture of respect that empowers everyone to participate fully and meaningfully.
Killer Outcomes
...fostering open communication, sharing knowledge and expertise, and working together to develop relationship-based solutions that meet the needs of our customers. Guided by the precept of treating everyone as we expect to be treated, team members actively support each other in a respectful and inclusive manner, ensuring that all voices are heard and valued. By prioritizing innovation, efficiency, and quality, t join forces to create strategies and implement processes that consistently exceed expectations, delivering outstanding service and results. In addition, collaboration is strengthened through mutual accountability and a shared commitment to doing what is right, creating a trustworthy and supportive work environment.
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