Customer Service Representative (Call Center)

Our team is optimistic because we’re growing with purpose—expanding services, winning exciting new business, and promoting from within. People feel ownership in the work and supported by leadership that’s present and responsive. There’s a shared sense that we’re building something valuable together, not just delivering for clients. As we evolve into new categories like talent, affiliate, and experiential, employees see clear career paths and fresh opportunities. That momentum, paired with a culture that values transparency, creativity, and collaboration, keeps our outlook strong.

Autumn’s values resonate because they’re lived, not just stated. One example, seven employees have returned after leaving this year, which speaks to the strength of our culture. People know they’re respected here for their ideas, perspective, and potential. We promote from within, take feedback seriously, and focus on long-term growth. When former employees choose to come back, it shows this is a place where people feel supported, challenged, and proud of the work they do.

Our CEO, Shelley Reinstein, sets the tone for Autumn’s culture and optimism. She’s hands-on, transparent, and leads by example—whether it’s stepping in on client work, mentoring junior talent, or pushing the agency to grow into new categories. Employees see her living the values she expects from others: integrity, accountability, and ambition without ego. That consistency creates trust and inspires people to invest in their own path here. Shelley’s belief in the team and in what we’re building is contagious. It gives people confidence that they’re not just part of a strong agency today, but helping shape where it goes next.

At Autumn, inclusivity is part of how we work every day. We create space for all team members to contribute, regardless of level or title. One example: junior staff are encouraged to participate in weekly brainstorms, and everyone is expected to bring at least one idea to internal meetings. This approach ensures that fresh thinking is always welcomed and that team members at every level feel heard. We also use regular check-ins, surveys, and employee led initiatives to keep communication open and collaborative. The goal is to create an environment where people feel comfortable speaking up and know their perspective matters.

Collaboration at Autumn is fast-paced and cross-functional. Teams work across divisions and time zones using shared tools and frequent check-ins. During the recent LA fires, every LA team member was paired with a NY-based “buddy” who picked up their workload for weeks so they could focus on staying safe and resettling. That kind of mutual support is core to our culture—it’s a place where people lean in, help each other out, and treat every project as a shared responsibility.