Service Router (Call Center)
About the Role
At Bay Alarm Company in the Security space, Protecting people and communities with trusted security since 1946.
Ensure that service problems with alarms are addressed in a timely manner. Answering phone calls to schedule and route service tickets. Work with customers calling in need of repairs. Technicians or Service Managers may request follow up service tickets.
Want to learn more about what it's like to work at Bay Alarm Company? View our full profile.
Benefits
- Paid training
- Referral program
- Tuition reimbursement
- Health insurance
- 401(k) matching
- Employee discount
- Vision insurance
- Dental insurance
What It's Like to Work at Bay Alarm Company
What It's Like to Work Here
Heart Family-First Mentality
Zap Purpose-Driven Work
Users Collaborative Problem-Solving
TrendingUp Growth Mindset Culture
Handshake Trust & Transparency
MapPin Community Connection
Frequently Asked Questions About Working at Bay Alarm Company
Common questions candidates ask about this role and Bay Alarm Company's workplace
For over 75 years, we have provided more than typical security companies. We are committed to the communities we are a part of and the professional organizations that are dedicated to keeping those communities educated, safe and protected. We pledge to provide our customers with peace of mind and security as well as excellent personalized service. Each member of our experienced, professional staff is dedicated to the highest measure of service. We take great pride in our work and the Bay Alarm guarantee that our products, workmanship and services always exceed expectation. Our employees have an average tenure of 10 years with Bay Alarm. All of our employees are background checked, licensed, and always carry their badge as proof. Over 90% of our customers are within a 1-hour drive from a local branch. Many of our employees receive over 2,000 hours of training over their time at Bay Alarm.
Please review the specific job listing or contact Bay Alarm Company's recruiting team for details on remote or hybrid work options for this role.
Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.
Bay Alarm Company is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.
Key benefit categories include: Health & Wellness, Work-Life Balance, Financial & Perks, Professional Development. For this role specifically, benefits include: Paid training, Referral program, Tuition reimbursement, Health insurance, 401(k) matching, Employee discount, Vision insurance, Dental insurance. You can view more details on their CertCheck profile.
The day-to-day environment is guided by core values such as Family-First Mentality and Purpose-Driven Work and Collaborative Problem-Solving.
The company has committed to inclusive practices including: Treating Our Team Like Family and Continuous Learning & Development.
Bay Alarm Company has a supportive and collaborative culture, recognized as a loved place to work by its team members.
Bay Alarm Company currently has 8 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/bay-alarm-company/jobs.
The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Bay Alarm Company's recruiting team for specific details on this role's process.
Apply for Service Router (Call Center)
Submit your application directly to the Bay Alarm Company team. Let them know why you'd be a strong addition to their team.
