Service Desk Team Lead
About the Role
At BetterWorld Technology in the Technology space, Building a better world through trusted IT solutions and social responsibility.
Lead and develop a high-performing service desk team. Drive service delivery excellence, mentor engineers, manage escalations, and ensure consistent client support across our 24/7 operation.
What makes this opportunity special
- Love-Centered Culture: BetterWorld Technology places love at the center of their business, creating a workplace where employees feel genuinely valued and cared for.
- Collaborative Team Environment: A small, agile team structure that fosters strong relationships, open communication, and meaningful connections among all employees.
- Purpose-Driven Innovation: Committed to making a positive impact through technology while empowering employees to contribute meaningfully to BetterWorld Technology's mission.
Our core culture values include Collaboration Without Ego, Freedom to Innovate, Responsibility Embedded in Daily Work.
Want to learn more about what it's like to work at BetterWorld Technology? View our full profile.
Requirements
- 5+ years in technical support with 2+ years in leadership roles
- Strong understanding of ITIL frameworks and service desk operations
- Experience managing performance metrics and SLA compliance
- Proven ability to coach, mentor, and develop technical staff
- Excellent communication skills and client relationship management
What It's Like to Work at BetterWorld Technology
What It's Like to Work Here
heart-handshake Collaboration Without Ego
lightbulb Freedom to Innovate
leaf Responsibility Embedded in Daily Work
users Supportive Belonging
zap Growth-Oriented Momentum
Frequently Asked Questions About Working at BetterWorld Technology
Common questions candidates ask about this role and BetterWorld Technology's workplace
BetterWorld Technology is a Most Loved Workplace®. Most Loved Workplaces® place love at center of business. BetterWorld Technology is a Small employer in the Information Technology sector. Explore BetterWorld Technology careers, culture, employee experience, and open roles.
This position is listed as remote based on the job location.
Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.
BetterWorld Technology is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.
Key benefit categories include: Work Environment, Professional Development, Company Culture, Impact & Purpose. You can view more details on their CertCheck profile.
The day-to-day environment is guided by core values such as Collaboration Without Ego and Freedom to Innovate and Responsibility Embedded in Daily Work.
The company has committed to inclusive practices including: Purposeful Innovation for Good and Empower Our People to Thrive.
BetterWorld Technology has a supportive and collaborative culture, recognized as a loved place to work by its team members.
BetterWorld Technology currently has 12 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/betterworld-technology/jobs.
The interview process typically involves an initial recruiter screen followed by team interviews. Please contact BetterWorld Technology's recruiting team for specific details on this role's process.
Apply for Service Desk Team Lead
Submit your application directly to the BetterWorld Technology team. Let them know why you'd be a strong addition to their team.
