Business Service Technician

US (Nationwide)

Full Time

Intermediate or Experienced

About the Role

At Bold Business in the BPO space, Transform work lives with bold talent solutions and AI-powered innovation.

We are looking for a Business Service Technician who can be the frontline technical expert responsible for ensuring our enterprise and small-business clients stay connected. You will provide high-level on-site support, diagnosing and resolving complex broadband connectivity issues delivered via Ethernet-over-Copper, Coax, or Fiber Optics.

Want to learn more about what it's like to work at Bold Business? View our full profile.

Requirements

Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet)
Proficiency in TCP/IP, DNS, DHCP, and basic command-line interface (CLI) interactions for equipment configuration
Experience using fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI)
Familiarity with enterprise-grade hardware such as Cisco, Adtran, Juniper, or Ciena

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What It's Like to Work at Bold Business

What It's Like to Work Here

Zap Boldness in Action

Users Genuine Collaboration

Target Ownership Mindset

Lightbulb Curiosity-Driven Culture

Heart People-First Philosophy

Frequently Asked Questions About Working at Bold Business

Common questions candidates ask about this role and Bold Business's workplace

Bold Business is a leading global solutions provider with a passion for creatively facilitating our clients’ success. We offer world-class technology services and talent that enables our clients to scale and succeed boldly.

Please review the specific job listing or contact Bold Business's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Bold Business is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance, Professional Development, Financial Benefits, Team & Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Boldness in Action and Genuine Collaboration and Ownership Mindset.

The company has committed to inclusive practices including: Empower Through Opportunity and Foster Authentic Collaboration.

Bold Business has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Bold Business currently has 4 open positions. You can view all current openings at certcheck.mostlovedworkplace.com/companies/bold-business/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Bold Business's recruiting team for specific details on this role's process.