Associate Billing Specialist - LATAM

At Cloudbeds, a Most Loved Workplace® certified employer in the Hotel/Hospitality/Travel space, The intelligent growth engine empowering hoteliers worldwide.

<div class="content-intro"><p><strong>What Makes Cloudbeds Unique</strong><br>At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started. </p></div><p><span data-sheets-root="1"></span></p>

<p><span style="font-family: helvetica, arial, sans-serif;"><strong>How You'll Make an Impact:</strong></span></p>

<p><span style="font-family: helvetica, arial, sans-serif;">As an <strong>Associate Billing Specialist</strong>, you will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries. You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone. Additionally, you will collaborate across departments to identify and resolve subscription-related product bugs/issues. By analyzing trends and contributing to process improvements, you will enhance the overall customer experience while maintaining accuracy in subscription records.</span></p>

<p><span style="font-family: helvetica, arial, sans-serif;"><strong>Our Billing Team:</strong></span></p>

<p><span style="font-family: helvetica, arial, sans-serif;">Our Billing Team thrives on collaboration and problem-solving. We work together to tackle unique challenges, improve processes, and ensure a seamless subscription-related experience for our customers. People who are detail-oriented, proactive, and passionate about providing exceptional customer service will feel right at home on this team.</span></p>

<p><span style="font-family: helvetica, arial, sans-serif;"><strong>What You Bring to the Team:</strong></span></p>

<ul>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Address billing and subscription inquiries, escalating complex issues when necessary.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Resolve delicate customer billing situations, including compensation requests.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Gather details for credit and refund requests and handle finance-related inquiries.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Analyze billing ticket trends and propose improvements to enhance the customer experience.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Contribute to billing support articles and tutorials to expand internal and external knowledge base.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Participate in task-force projects and assist with the end-of-the-month processes as needed.</span></li>

</ul>

<p><span style="font-family: helvetica, arial, sans-serif;"><strong>What Sets You Up for Success:</strong></span></p>

<ul>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Previous experience in billing support, subscription management, or customer service.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">High attention to detail and a proven ability to make high-stakes decisions.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Strong written, verbal, and analytical skills with excellent problem-solving abilities.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Confidence in declining requests while taking accountability for decisions made.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Familiarity with billing or subscription management procedures.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Commitment to continuous improvement and learning new skills.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Strong time management and organizational skills.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Proficiency in Excel/Google Sheets.</span></li>

<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Fluent in English and Portuguese<br></span></li>

</ul>

<p><span style="font-family: helvetica, arial, sans-serif;"></span></p>

<p><span style="font-family: helvetica, arial, sans-serif;"><strong>Bonus Skills to Stand Out:</strong></span></p>

<ul>

<li><span style="font-family: helvetica, arial, sans-serif;">Google Data Studio is a plus</span></li>

</ul>

<p><span style="font-family: helvetica, arial, sans-serif;"></span></p>

<p><span style="font-family: helvetica, arial, sans-serif;"><span data-sheets-root="1"><strong>Shift:</strong> Monday–Friday, 12:00 PM–9:00 PM UTC</span></span><span data-sheets-root="1"></span></p><div class="content-conclusion"><p><strong>What to Expect - Your Journey with Us</strong><br>Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.</p>

<p>Learn more online at <a href="https://www.Cloudbeds.com/">Cloudbeds.com</a> </p>

<p><strong>Cloudbeds <a href="https://www.Cloudbeds.com/press/?press_type=company-news&news_category=awards">Awards</a>:</strong></p>

<ul>

<li>Best All-In-One Hotel Management System | HotelTechAwards (2025)</li>

<li>Overall 10 Best Places to Work | HotelTechAwards (2025)</li>

<li>Most Loved Workplace® Certified (2024)</li>

<li>Top 10 People’s Choice (2024)</li>

<li>Deloitte Technology Fast 500 (2024)</li>

</ul>

<p><strong>Discover our Benefits:</strong></p>

<ul>

<li>Remote First, Remote Always</li>

<li>PTO in accordance with local labor requirements</li>

<li>Monthly Wellness Fridays - enjoy an extra-long weekend every month</li>

<li>Fully Paid Parental Leave</li>

<li>Home office stipend based on country of residency</li>

<li>Professional development courses in Cloudbeds University</li>

<li>Access to professional development, including manager training, upskilling and knowledge transfer </li>

</ul>

<p><strong>Everyone is Welcome - A Culture of Inclusion </strong> </p>

<p>Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

<p>Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at <a href="mailto:accommodations@Cloudbeds.com">accommodations@Cloudbeds.com</a>. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.</p>

<p>To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.</p>

<p>#LI-REMOTE</p></div>

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