Benefits Call Center Representative

Our associates understand and believe in the unique value proposition Conduent brings to its clients, and they believe in our go-forward strategy and growth plan. Recent pulse surveys indicated that nearly 90% of associates have a good understanding of Conduent’s objectives and their role in helping us achieve them. In line with our values, we create opportunities for our associates to make a difference for millions of end users – and our associates understand the role they play in shaping Conduent’s future. The shift in our culture over the past five years brought about our CEO Cliff Skelton and our executive team, the improved financial and operational performance of Conduent, the positive feedback and awards from our clients, and our strong focus on ESG and DE&I practices, have sparked a strong sense of optimism, energy, and confidence across our workforce.

Our associates are at the heart of our business as the vast majority of them directly interact with our clients and/or their customers. We believe if we treat our associates well and demonstrate strong values they will then treat our clients the same way. We demonstrate this starting with the hiring and onboarding process and reinforce through training, performance management, career development and recognition programs. We then measure through pulse surveys, focus groups, and other avenues of associate listening. Our values are simple, straightforward, human and approachable to ensure that they are inclusive and easy for every associate, regardless of their role or location, to apply them to their work and how they interact with others.

Our CEO leads the way with our Core Values and was an integral collaborator in creating them. He role models our values on how he manages our executive team, with a tremendous focus on teamwork and operating as One Conduent. In fact, as we review lessons learned, our CEO will begin with what he, himself, could have done better which creates an environment where all associates can be authentic and find ways to improve. In every interaction with associates, he references the values that underpin and define our culture and shares his perspectives on how those values are exemplified, nurtured, and reinforced each day across Conduent. His authentic, personable style and ability to connect the dots between the values and how they relate to our business helps associates see that how we do things is just as important as what we accomplish together.

Our associates engage with global colleagues, ask questions, and share stories, ideas, and recognition through our internal social media platform. In addition, our eight global Employee Impact Groups serve as an active and pervasive vehicle for the sharing of diverse ideas and perspectives around a range of business and social issues. We also encourage dialogue through Q&A sessions with leaders, roundtables, and town halls. Sharing associate voices and stories with the external marketplace via digital and social media is also a key part of our work. We are proud of the multiple workplace and culture recognitions we have received including being named to Forbes’ list of America’s Best 500 Employers for Diversity three years in a row and being named a ‘Best Place to Work for Disability Inclusion.’

As a global company with associates spanning more than 20 countries, we have built a “One Team” culture using digital collaboration tools like Microsoft Teams, Viva Engage, and SharePoint. Most of our projects involve cross-functional teams across geographies, rallying around our mantra of “one team, one mission.” To drive this home, there is robust leadership engagement at the team level to drive connectivity and partnership on projects and learning. We share best practices, stories, recognition, and wins with our associates to show the positive impact of collaboration for Conduent and our clients.