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Senior Manager, Customer Experience Partner Success

MLW LogoMost Loved Workplace® Certified Job
92% of candidates apply because they are a Most Loved Workplace®
New York, NY; San Francisco, CA; Phoenix, AZ
This position may no longer be active.View all open positions at DoorDash

About the Role

At DoorDash, a Most Loved Workplace® certified employer in the Internet/E-Commerce space, Your door to more—connecting communities through local commerce.

We are looking for a Senior Manager, Partner Success to own quality, speed, and cost outcomes across our partner network. You will own the operating loop that turns frontline signal — AQA, DWR, FCR, escalations, Voice of Teammate (Tx)— into measurable improvement in Perfect Interactions, set the standards partners are held to, and represent PxS in the cross-functional decisions that shape how the network is designed and how quality is measured. You will report to the Director, Partner Success. This role may require up to 40% travel, domestic and international.

Want to learn more about what it's like to work at DoorDash? View our full profile.

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Zap Move Fast & Iterate
Users One Team, One Fight
Target Ownership Mentality
Lightbulb Problem-Solving Mindset
Heart Community & Purpose
Certified for: Most Loved Workplace Most Loved Workplaces® 2025, Most Loved Workplace Most Loved Workplaces® 2023, Most Loved Workplace Most Loved Workplaces® 2021

Frequently Asked Questions About Working at DoorDash

Common questions candidates ask about this role and DoorDash's workplace

DoorDash (NASDAQ: DASH) is a technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe. Founded in 2013, DoorDash builds products and services to help businesses innovate, grow, and reach more customers. DoorDash is building infrastructure for local commerce, enabling merchants to thrive in the convenience economy, giving consumers access to more of their communities, and providing work that empowers. With DoorDash, there is a neighborhood of good in every order.

Please review the specific job listing or contact DoorDash's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

DoorDash is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Work-Life Balance, Financial & Equity, Workplace Perks. For this role specifically, benefits include: 401(k) plan with employer matching, 16 weeks of paid parental leave, Wellness benefits, Commuter benefits match, Paid time off and paid sick leave in compliance with applicable laws, Medical, dental, and vision benefits, 11 paid holidays, Disability and basic life insurance, Family-forming assistance, Mental health program. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Move Fast & Iterate and One Team, One Fight and Ownership Mentality.

The company has committed to inclusive practices including: Empowerment Through Ownership and Continuous Learning & Growth.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2025 and Most Loved Workplace Most Loved Workplaces® 2023.

DoorDash currently has 49 open positions. They are hiring across departments like Customer Support, Order Fulfillment. You can view all current openings at certcheck.mostlovedworkplace.com/companies/doordash/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact DoorDash's recruiting team for specific details on this role's process.

Apply for Senior Manager, Customer Experience Partner Success

Submit your application directly to the DoorDash team. Let them know why you'd be a great addition to their loved place to work.

DoorDash

DoorDash

Internet/E-Commerce
303 2nd Street, San Francisco, CA
Most Loved Workplace® Certified Job
View Company Profile

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