Most Loved Workplace® Certified Job

Site Reliability Engineer

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Remote - Mexico

CorpEng (Sub Team)

This position may no longer be active.View all open positions at Dropbox

About the Role

At Dropbox, a Most Loved Workplace® certified employer in the Software space, Design a more enlightened way of working for everyone, everywhere.

<h2>Role Description</h2>

As a Corporate Site Reliability Engineer (SRE) at Dropbox, you will help lead the infrastructure strategy and technical direction of one of the most innovative technology companies globally. Successful candidates will possess a growth mindset, strong accountability and be passionate about designing, building, and securing scalable infrastructure services in a dynamic environment. You will drive improvement projects in automation and observability and effectively handle incidents that arise in a prompt but measured way. In this role, you'll serve as a technical lead of programs related to monitoring, metrics, alerting and reliability throughout the IT Services organization, and contribute to the evolution of our world-class infrastructure while ensuring utmost security and scalability.

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Our Engineering Career Framework is <a class="attrlink" href="https://Dropbox.github.io/dbx-career-framework/" target="_blank" data-target-href="https://Dropbox.github.io/dbx-career-framework/">viewable by anyone outside Dropbox</a> and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more <a class="attrlink" href="https://Dropbox.tech/culture/sharing-our-engineering-career-framework-with-the-world" target="_blank" data-target-href="https://Dropbox.tech/culture/sharing-our-engineering-career-framework-with-the-world">here</a>.

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<h2>Responsibilities</h2>

<ul>

<li>Ensure the reliability, scalability, and performance of Dropbox's infrastructure and services</li>

<li>Collaborate with cross-functional teams to develop and maintain best practices for monitoring, logging, and incident response</li>

<li>Build, Implement and maintain automations &amp; infrastructure-as-code tooling, specifically Terraform, Ansible, and Github Actions as well as custom code platforms</li>

<li>Utilize container orchestration platforms, such as Kubernetes, Amazon ECS and Red Hat Openshift, to manage containers at scale</li>

<li>Manage and optimize monitoring and logging pipelines using tools like Datadog and Cribl LogStream</li>

<li>Drive improvement projects related to service health and visibility for our stakeholders, ranging from developers to business service owners to C-level</li>

<li>Develop and maintain custom tooling and automation scripts in Bash, Python and other scripting languages</li>

</ul>

<span class="thread-348589118974529206372994 attrcomment attrcommentfirst thread-348589118974529206372994-first author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z">On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

<h2>Requirements</h2>

<ul>

<li>5+ years of experience in site reliability engineering or a similar engineering roles with hands-on coding experience</li>

<li>Strong knowledge of AWS services, including EC2, S3, RDS, R53, Lambda, and others</li>

<li>Strong knowledge of Linux administration, internals, filesystems, volume management and specific distro's such as Ubuntu, RHEL, DNS, DHCP</li>

<li>Experience with monitoring and logging tools, Datadog and logging pipeline tools such as Vector or Cribl LogStream</li>

<li>Experience driving one or more transformational programs related to metrics and observability</li>

<li>Experience with scripting in a higher level language (Python preferred)</li>

<li>Experience developing automation to solve infrastructure-related tasks with tools such as Chef/Ansible/Terraform</li>

<li>Experience with log analysis and building metrics, alerts and visuals from log data</li>

<li>Strong proficiency in infrastructure-as-code tools, such as Terraform</li>

<li>Strong Proficiency in Config Management tools specifically Ansible Automation Platform and Chef</li>

<li>Experience with containerization technologies, such as Docker, and container orchestration platforms like Kubernetes or Amazon ECS</li>

<li>Knowledge of LDAP, REST API's and current Auth</li>

<li>Familiarity with GitHub and Git-based workflows</li>

<li>Understanding of RDS databases and network security technologies, such as WAF</li>

<li>Strong problem-solving skills and the ability to work well in a fast-paced, collaborative environment</li>

<li>Excellent written and verbal communication skills</li>

</ul>

<h2>Preferred Qualifications</h2>

<ul>

<li>Experience managing large-scale multi-cloud or hybrid infrastructure.</li>

<li>Strong background in Infrastructure as Code (Terraform, Ansible) and GitOps workflows.</li>

<li>Familiarity with Kubernetes, Docker, and serverless platforms.</li>

<li>Proven track record improving observability, reliability, and incident response.</li>

<li>Understanding of compliance and security frameworks (SOC2, ISO 27001, FedRAMP).</li>

<li>Experience implementing Zero Trust security and access models.</li>

</ul>

Want to learn more about what it's like to work at Dropbox? View our full profile.

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Frequently Asked Questions About Working at Dropbox

Common questions candidates ask about this role and Dropbox's workplace

Dropbox is a cloud storage solution, equipped with features to help you save time, improve your productivity and collaborate with others.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Dropbox is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Retirement, Family Support, Time Off & Flexibility, Learning & Development. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Connection Over Distance and Frictionless Execution and Creative Problem-Solving.

The company has committed to inclusive practices including: Empower Human-Centered Collaboration and Support Comprehensive Employee Wellbeing.

Dropbox has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Dropbox currently has 51 open positions. They are hiring across departments like Direct Sales - AMER (Sub Team), Communications (Sub Team), CTO-Data Science, AI Platform & Eng (Sub Team). You can view all current openings at certcheck.mostlovedworkplace.com/companies/dropbox/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Dropbox's recruiting team for specific details on this role's process.