Most Loved Workplace® Certified Job

SaaS Engineer

Assessed by Most Loved Workplace®

92% of candidates apply because they are a Most Loved Workplace®

Remote - Mexico

CorpEng (Sub Team)

This position may no longer be active.View all open positions at Dropbox

About the Role

At Dropbox, a Most Loved Workplace® certified employer in the Software space, Design a more enlightened way of working for everyone, everywhere.

<h2 class="p1">Role Description</h2>

We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

<h2 class="p1">Responsibilities</h2>

<ul>

<li>Administer SaaS platforms: user management, security, permissions, workflows, integrations.</li>

<li>Proactively evaluate new SaaS features and run pilots/adoption programs.</li>

<li>Measure and report on adoption and usage trends across collaboration platforms.</li>

<li>Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.</li>

<li>Troubleshoot and resolve SaaS-related incidents, documenting best practices.</li>

<li>Deliver documentation, training, and communication to drive user enablement.</li>

</ul>

<h2 class="p1">Requirements</h2>

<ul>

<li>5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).</li>

<li>Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).</li>

<li>Familiarity with SaaS APIs, integrations, and CI/CD pipelines.</li>

<li>Strong analytical skills for usage data, adoption metrics, and feature impact.</li>

<li>Excellent troubleshooting, problem-solving, and cross-functional communication skills.</li>

<li>Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.</li>

<li>Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides</li>

</ul>

<h2>Preferred Qualifications</h2>

<ul>

<li>Certifications in Google Workspace or Slack administration.</li>

<li>Experience with SaaS adoption programs and driving user engagement.</li>

<li>Familiarity with AI/ML-powered SaaS features.</li>

<li>Background in SaaS spend optimization and vendor management.</li>

</ul>

Want to learn more about what it's like to work at Dropbox? View our full profile.

Prefer to apply on the company's career site?

View Original Posting

Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Users Connection Over Distance

Zap Frictionless Execution

Lightbulb Creative Problem-Solving

Heart Holistic Employee Care

Target Mission-Driven Work

Handshake Trust-Based Culture

Frequently Asked Questions About Working at Dropbox

Common questions candidates ask about this role and Dropbox's workplace

Dropbox is a cloud storage solution, equipped with features to help you save time, improve your productivity and collaborate with others.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Dropbox is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Financial & Retirement, Family Support, Time Off & Flexibility, Learning & Development. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Connection Over Distance and Frictionless Execution and Creative Problem-Solving.

The company has committed to inclusive practices including: Empower Human-Centered Collaboration and Support Comprehensive Employee Wellbeing.

Dropbox has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Dropbox currently has 51 open positions. They are hiring across departments like Direct Sales - AMER (Sub Team), Communications (Sub Team), CTO-Data Science, AI Platform & Eng (Sub Team). You can view all current openings at certcheck.mostlovedworkplace.com/companies/dropbox/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Dropbox's recruiting team for specific details on this role's process.