Most Loved Workplace® Certified JobInstructional Designer Specialist
Most Loved Workplace® Certified JobAbout the Role
At Everise, a Most Loved Workplace® certified employer in the Business Services space.
The Specialist - Instructional Designer is responsible for the creation of all client customized training documentation for both the Service Performance Optimization deliverables as well as internal training development as needed. The content developer may assist in creating, selecting, delivering, and maintaining the training university online content and training courses.
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Requirements
- Review, submit for the approval and revise written material to meet personal standards and satisfy the needs of the client, publisher, curriculum designer, or project manager
- A review of published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. Edit, standardize, or make changes to material prepared by other writers or establishment personnel
- Make decisions and solving problems by identifying client/learner needs, analyzing information, and evaluating results to choose the best solution or training interventions
- Effectively communicate with management, peers, and clients by providing information in written form, e-mail, or in-person
- Collaborate with other writers or team members on specific projects
- Efficiently gather information by observing, receiving, and otherwise obtaining information from all relevant sources
- Conduct research to obtain factual information and authentic detail
- Interview personnel (SME – Subject Matter Expert) and review prior documentation and other material to become familiar with product technologies and production methods
- Attend planning meetings both in person and by phone or email and professionally communicate with persons outside the organization and represent the organization to customers, the public, and other external sources
- Provide guidance and expert advice to management or other groups
- Confer with the client, curriculum developer, or curriculum designer to discuss development changes or revisions
- Organize, plan, and prioritizing work by developing specific goals and plans
- Organize materials for the project, plans arrangement or outline, and writes a synopsis
- Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
- Maintain records and files of work and revisions
- Produce Materials and arrange for typing, duplication, and distribution of material when needed
- Assist in laying out material for publication
- Analyze developments in a specific field to determine the need for revisions in previously published materials and development of new material
- Any other duties and responsibilities assigned by the management of the company
- A minimum 1-2 years of instructional design/instructional technology and delivery experience in an adult learning environment preferably in the call center, customer service or related industry
- Undergraduate degree in Education, Instructional Design, English or a related discipline or equivalent professional experience
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods; This includes alternative ways to inform via written, oral, and visual media
- Excellent oral and written communication skills at all levels of the organization
- Demonstrated presentation and facilitation skills
- Proficiency in Microsoft Office applications including PowerPoint and Word and Multimedia authoring tools
- Exceptional motivational, interpersonal, and customer service skills; Demonstrated leadership skills
- Ability to speak in front of medium to large-sized groups of people
- Schedule Flexibility
- Team Player
- Dependability regarding completion of assignments and attendance
- Analytical skill
- Project management
- Course design and development (instructor-led and web-based)
- Communication skills (visual, oral, and written form)
- Planning and analysis
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View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
Our employees’ optimism is anchored in Everise’s trajectory of stability and human-centric innovation. Backed by capital investments from renowned firms, we provide a resilient foundation for career security and global scaling. Future-readiness is ensured through EverAI Labs , where cutting-edge tools are designed to augment the workforce rather than replace it. Simultaneously, structured pathways like Leadership Empowerment & Acceleration Program (LEAP) and Talent Readiness and Apprenticeship Circle (TRAC) provide clear career visibility , driving significant internal mobility . This synthesis of financial strength and personalized growth empowers our workforce to thrive in a rapidly evolving industry.
Positive Vision for the Future
Everise’s People First ethos drives deep cultural alignment, reflected in an outstanding 91% overall favorability rating in internal surveys. Our core values - Respect, Fairness, and Sustainability - mirror our employees’ aspirations for an inclusive, ethical workplace. We operationalize these principles through transparent career pathing, performance recognition, and community-focused initiatives like Everise Cares , where employees find fulfillment in giving back. By placing people at the center of every strategic decision and fostering a culture of innovation and empathy, we ensure our organizational purpose directly empowers the individual.
Alignment of Values
Founder and CEO Sudhir Agarwal embodies our "People First" value by centering strategic decisions on employee experience. His visionary leadership reflected in raising landmark capital rounds to ensure global stability provides a secure environment for 30,000 Champions. Sudhir has spearheaded programs that prioritize physical, financial, and mental wellness , and his strategic focus on culture and diversity includes a diversity council, targeted recruiting, and leveraging diversity for innovation. By fostering a "zero-bureaucracy" culture and maintaining accessibility, he ensures leadership remains focused on human-centric innovation. His commitment to transparency is validated by a distinguished 95% CEO approval rating on Glassdoor.
Respect
We treat employee voice as a strategic asset, ensuring respect through structured listening channels and disciplined governance. Our "Open-Door Policy" and "HR Happy Hours" provide safe spaces for candid feedback, while the Everise Connections platform offers real-time feedback loops. We close the loop by analyzing trends and communicating how employee input directly shapes policy - such as the rapid implementation of gender-neutral facilities based on frontline requests. This culture of psychological safety ensures that from agents to specialists, every idea is valued and acted upon.
Killer Outcomes
Everise cultivates a Loved Workplace through high-impact initiatives like Balanced Life Month , Breast Cancer Awareness Month , and Gender Equality Month , which prioritize multidimensional wellbeing. Recognition is institutionalized via Weekly Rock Star Awards and the Hall of Fame , ensuring achievements are celebrated consistently. Targeted campaigns such as Rise & Shine , Everyday Heroes , and Voice of the Champs: Coming Out Stories , amplify personal narratives, connecting Champions globally through shared pride. Complemented by mentorship, flexible work arrangements, and community engagement, these practices ensure every employee feels valued, respected, and empowered to thrive.
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