Most Loved Workplace® Certified Job

Lead - Desktop Engineer

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Remote, India

Consulting

Remote

About the Role

At Everise, a Most Loved Workplace® certified employer in the Business Services space.

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Want to learn more about what it's like to work at Everise? View our full profile.

Requirements

Strong understanding of hardware, software and TCP/IP networking principles
Basic knowledge of telephony and web-design principles
Outstanding communication skills to team and clients
Ability to motivate the team to adhere IT best practice, meet IT metrics/goals and deliver outstanding customer services and satisfaction
Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, BPO Application (CMS, RTA Softphone, VPN Citrix and such) imaging, remote assistance, anti-virus and inventory management tools
Excellent knowledge of computers (PC, Laptop and Mac) and peripherals, with Networking and Telephony devices knowledge
Advanced working knowledge of configuring and trouble-shooting Windows Operating System and technologies that is integrated along with Application
Strong customer service orientation, good written and oral communication skills, keen attention to details with strategic and holistic mindset, self-motivated and directed
Working knowledge of managing tickets, follow up actions and close issues
Familiarity with ITIL Process or show high understanding of the ITSM Process
Ability to provide feedback/coaching to the team and be a Point of Contact/Resource for escalation and inquiry
Understanding of Project Management Process with experiences with IT security and audit with identity and remediation
Ability to work in a fast-paced and changing environment, manage user expectations and potential risks
Execute other assigned tasks as delegated by appropriate management

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Why This Is a Most Loved Workplace® Certified Job

Systemic Collaboration

Our employees’ optimism is anchored in Everise’s trajectory of stability and human-centric innovation. Backed by capital investments from renowned firms, we provide a resilient foundation for career security and global scaling. Future-readiness is ensured through EverAI Labs , where cutting-edge tools are designed to augment the workforce rather than replace it. Simultaneously, structured pathways like Leadership Empowerment & Acceleration Program (LEAP) and Talent Readiness and Apprenticeship Circle (TRAC) provide clear career visibility , driving significant internal mobility . This synthesis of financial strength and personalized growth empowers our workforce to thrive in a rapidly evolving industry.

Positive Vision for the Future

Everise’s People First ethos drives deep cultural alignment, reflected in an outstanding 91% overall favorability rating in internal surveys. Our core values - Respect, Fairness, and Sustainability - mirror our employees’ aspirations for an inclusive, ethical workplace. We operationalize these principles through transparent career pathing, performance recognition, and community-focused initiatives like Everise Cares , where employees find fulfillment in giving back. By placing people at the center of every strategic decision and fostering a culture of innovation and empathy, we ensure our organizational purpose directly empowers the individual.

Alignment of Values

Founder and CEO Sudhir Agarwal embodies our "People First" value by centering strategic decisions on employee experience. His visionary leadership reflected in raising landmark capital rounds to ensure global stability provides a secure environment for 30,000 Champions. Sudhir has spearheaded programs that prioritize physical, financial, and mental wellness , and his strategic focus on culture and diversity includes a diversity council, targeted recruiting, and leveraging diversity for innovation. By fostering a "zero-bureaucracy" culture and maintaining accessibility, he ensures leadership remains focused on human-centric innovation. His commitment to transparency is validated by a distinguished 95% CEO approval rating on Glassdoor.

Respect

We treat employee voice as a strategic asset, ensuring respect through structured listening channels and disciplined governance. Our "Open-Door Policy" and "HR Happy Hours" provide safe spaces for candid feedback, while the Everise Connections platform offers real-time feedback loops. We close the loop by analyzing trends and communicating how employee input directly shapes policy - such as the rapid implementation of gender-neutral facilities based on frontline requests. This culture of psychological safety ensures that from agents to specialists, every idea is valued and acted upon.

Killer Outcomes

Everise cultivates a Loved Workplace through high-impact initiatives like Balanced Life Month , Breast Cancer Awareness Month , and Gender Equality Month , which prioritize multidimensional wellbeing. Recognition is institutionalized via Weekly Rock Star Awards and the Hall of Fame , ensuring achievements are celebrated consistently. Targeted campaigns such as Rise & Shine , Everyday Heroes , and Voice of the Champs: Coming Out Stories , amplify personal narratives, connecting Champions globally through shared pride. Complemented by mentorship, flexible work arrangements, and community engagement, these practices ensure every employee feels valued, respected, and empowered to thrive.

Certified for: Global Top 100 Most Loved Workplaces®, Certified Most Loved Workplaces® 2023, Certified Most Loved Workplaces® 2021, Top 100 Most Loved Workplaces® 2025, Top 100 Most Loved Workplaces® 2023, Top 100 Most Loved Workplaces® 2022, Top 100 Most Loved Workplaces® 2021

Frequently Asked Questions About Working at Everise

Common questions candidates ask about this role and Everise's workplace

Everise is a global leader in customer experience solutions, combining advanced technology with a people-first approach to deliver transformative results. With a workforce of 30,000 across six markets, Everise integrates AI-driven solutions to enhance operational efficiency, accelerate agent readiness, and drive exceptional customer satisfaction. With expertise across industries such as healthcare, transport, logistics, insurance, financial services, and tech businesses, Everise empowers businesses to scale, adapt, and thrive in a rapidly evolving market.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Everise is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Everise offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

Working at Everise involves collaborating with a dedicated team in a dynamic environment.

As an organization recognized for its culture, Everise values respect, inclusivity, and a positive environment for all employees.

They score particularly well in the area of Systemic Collaboration. They have earned Most Loved Workplace® certifications including: Global Top 100 Most Loved Workplaces® and Certified Most Loved Workplaces® 2023.

Everise currently has 7 open positions. They are hiring across departments like Consulting. You can view all current openings at certcheck.mostlovedworkplace.com/companies/everise/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Everise's recruiting team for specific details on this role's process.