Concierge Associate

Remote

Concierge

About the Role

At Garner Health in the Healthcare space, Transform healthcare by connecting patients with the best doctors through data-driven insights..

<p>Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.</p>

<p>The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.</p></div><h3><strong>About the role:</strong></h3>

<p>We are looking for a dedicated <strong>Concierge Associate</strong> to join our member-facing team.<strong> </strong>In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission.</p>

<p>This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong atten

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What It's Like to Work at Garner Health

What It's Like to Work Here

MessageSquare Transparent Candor

Heart Mission-Driven Purpose

Users Collaborative Excellence

Zap Continuous Learning

Scale Work-Life Harmony

Award Excellence & Accountability

Frequently Asked Questions About Working at Garner Health

Common questions candidates ask about this role and Garner Health's workplace

Garner Health helps employers and members find high-quality in-network doctors and lower the total cost of care.

This position is listed as remote based on the job location.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Garner Health is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance, Professional Development, Financial & Retirement, Workplace Culture. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Transparent Candor and Mission-Driven Purpose and Collaborative Excellence.

The company has committed to inclusive practices including: Prioritize Mission-Driven Work and Foster Transparent Communication.

Garner Health has a supportive and collaborative culture, recognized as a loved place to work by its team members.

Garner Health currently has 59 open positions. They are hiring across departments like Revenue, Research, Engineering. You can view all current openings at certcheck.mostlovedworkplace.com/companies/garner-health/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Garner Health's recruiting team for specific details on this role's process.